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Es gab eine Anfrage zur Geldrückerstattung.Ich möchte es nicht rückerstatten.Wie geht das? Mit freundlichen Grüßen Katrin Hertzsch

A guy book with us for 4 days ago and the next day after he booked my rooms my neigbor's son throw a stone to my window and breaks the window glass of of one of my room. I sent a text the person who book the rooms two days prior to his checking date tha... Latest reply by Linda108

We are relatively new hosts - we started this adventure in December 2016. We have a couple that has been staying with us for nearly a month. They have been very good, clean guests and I have had no complaints. They are staying with us while they finis... Latest reply by Kelly65

guests arrive as more than one person and the system charge for one person only... how can I charge for the additional guests...? It happened more than once… Latest reply by Lisa723

Hellojust wondering what the general feeling is around refunds please for guests who cancel? My guest has cancelled a couple of weeks out - my policy is a 50% refund - do other hosts refund in full? Thanks Latest reply by Lisa723

Hi there - I recently was alerted that the payout method that I've been using has an error. I've been using this payout method successfully for 2-years and nothing has changed with my bank account or anything else on my end. I then updated my payout metho... Latest reply by Krissy1

I am having issues with my account and not receiviing payment. My bank details come up as an "error". Apparently you can talk to Air bnb staff thru "Smart Chat?" but I can't find iti online. Can somebody please help?? Thanking you all in advance. Sue...

Hi - i just have a question about policies. I tried booking a place and put all the guest information in correctly (my daughter is 1 and I selected 1 child under2). The host sent me a message that a 1 year old is actually considered a 4th guest and they w... Latest reply by Branka-and-Silvia0

Hi all, I am new to Air Bnb and am trying to work out if it is possible to get 'Tour your home' like some homes have. This is the option where you click on each room and definitely makes the place stand out. Or is this something just for Super hosts? I h... Latest reply by Stephanie11