Help

I am in a bit of a pickle and am not sure how to handle it. I had a horrible guest experience this past Saturday in which they cancelled their stay approx. 2 hours after arriving (and using our pool) and now I have the option to leave them a review. I wan... Latest reply by Desiree18

Bonjour à tous,J'ai actuellement une locataire qui a réservé pour une vingtaine de jours.Elle est arrivée épuisée par son voyage , une année tres difficile , un travail compliqué etc....Elle disait avoir besoin de sommeil et de mer ( l'appartement est au ...

how do i get me new listing to go live? Latest reply by Steve143

Dear Airbnb team, I recieved an email, that I have earned 100$ for refering a host, the Kala House, bur unforcunetely I can't find the code for taking the money. Can you please help me to solve the issue? Where it shoud be the code for referal program ear... Latest reply by Mariam19

I just received Super Host Status today, but this is what my listing is telling me now. They seem to have misplaced all of my reviews LOL... So I am not in the Family Collection either anymore per this: Latest reply by Sarah977

Boa noite,Tenho um apartamento no Rio de Janeiro que também não está aparecendo nas buscas nem como o ultimo imóvel do bairro. Nem aplicando os filtros ele aparece. Como terei comentários positivos se não tenho consultas para reservas?Peço ajuda de vocês.... Latest reply by Emiel1

I live in Texas and airbnb pays taxes for me, or at least that’s my understanding. The city where the house is wants 7% city hotel/motel tax from me. Is that what airbnb is collecting for me or do i need to pay the city as well? Latest reply by Letti0

Hi, a guest left some stuff behind. Any creative ideas about how we can return these without losing out financially? e.g. is there a way they can reimburse my postage payment or even better if they can pay postage up front? Latest reply by Katherine165

I have rented and paid from a host for 30 days and stated I would need another ten beyond that. Now I realize I do no need the extra ten and they want to charge me for it.. can I get out of paying the ten days beyond the 30 I have already paid for?? Latest reply by Syl11

My laundry machines are not included nor the items in my pantry. I have cases of water that don't fit so they sit outside of the pantry doors. They have been opened by several guests. The private entry is through the laundry room and guests have been doin... Latest reply by Letti0