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Unfortunately, we have encountered Airbnb's illegal decisions several times.Last time a guest booked our apartment for 3 months with a 60% discount. He arrived and one week later he wrote to the Airbnb that there was a very bed smell in the apartment and ... Latest reply by Emiel1

I've trying to find out if I can ask for full name, town and state of residence in order to do a simple background check before accepting a reservation. I've gotten many first name inquiries and one full name inquiry that revealed felony records. Latest reply by Alicia795

How can I qualify to become an AirBNB Ambassador? I'm in Short-Term Rental Business since 2011 and would like to promote AirBnb to others and get paid. Is there a program from this, aside for hosting? Latest reply by Alessia323

Are renters able to leave reviews during damage disputes? Everything is so ‘review centric’ that is seems counterintuitive to let this happen, but I want to check as we will likely have our first claim this week. Thanks! Latest reply by Anna9908

There are so many portions about the price, e.g. service fee, cleaning fee. The price showing when I choose a room has no much to do with the final price. Why cannot Air B&B showing final price instead of misleading price to people when we choose a room, ... Latest reply by Sarah977

I know I have to allow service dogs but can I require additional rules to be followed? Such as-1) Animals must be bathed & dried before entering the house so that dirt, beach salt & sand are not tracked into the house2) Animals are to be kept off all fu... Latest reply by Sarah977

I have been trying to send a %100 refund to a customer who has cancelled their stay. Originally they were scheduled next week and decided to change the dates instead of cancelling do to the Covid-19 out break. After they gave it more thought 50 hours late... Latest reply by Amy851

Can Anyone help me please? I am a new host and I have a question about my payout method. I received air bnb's 1 cent deposit into my bank account. My payout method says that air bnb is waiting for confirmation that the deposit was received in my account. ... Latest reply by Chris13883

Does anyone know what this is or how it works? I found it under the Pricing menu setting. Latest reply by Chris1282

When does a baby/child become a chargeable guest.I have recently hosted a couple with a 2yr old who have descibed them selves as two guests.And now on checking another reservation more carefully realise they have twin 20 month old children with but again ... Latest reply by Chris1282