Help

I have problems with doubles trying to book as singles, because I charge a little extra per night for double. Does anyone have this problem? How do I change the booking request if someone books for a single but is actually a double? Latest reply by Cormac0

I had an 82 year old, guest stay in my cabin, he left me a 5 star review and the feelings were mutual.. he was fantastic all around! The issue is that this guest said, "But be cautious, a typical 200lb person would not fit easily in the toilet!" This is i... Latest reply by Marzena4

Does anyone out there in Airbnb hosting land have a "trick" to getting them to answer the phone when you have an issue? Everytime I have had an issue with a guest, I am on hold for a min of 45 mins. So far I'm at 38 mins tonight... HELP! Latest reply by Helen3

Is there a way to add a pet deposit to an existing reservation? The guest just informed me that he is bringing 3 dogs. And he arrives tomorrow. Latest reply by Sharon157

I need to cancel a few reservations and unlist my property. Will I be penalized and have to pay before I unlist the property? Latest reply by Cynthia-and-Chris1

Hi all, I hope someone will tell me if I'm missing something here, but I'm a host who lives 1000 miles from my property and Airbnb wants me to write a review in 14 days when I won't even be back to my property for 30-45 days. I have no idea how my guest t... Latest reply by Helga0

Hi there,I tried different cards to do the payment, none worked out and Idk why! Latest reply by Marzena4

HelloMy guest wrote a review in German.I posted my response in German.On the airbnb website, when I use the "Translate reviews to English" (powered by Google), my guest's review is translated to English.However, my response to his review remains in German...

Recently Airbnb blocked my calendar with a prospective booking without my permission. I had no information regarding the guests so immediately wrote to ask for full information. I heard nothing for over 24 hours so wrote again telling the guest that we ...

HI there, My guest has had to cancel their 3 night booking on the day of arrival due to Extenuating Circumstances and has requested a full refund. Is it Airbnb policy to provide a full refund in these circumstances? If so, I will refund her but it seems... Latest reply by Cynthia-and-Chris1