Help

Hi, can someone help and advise. I had a guest who used my studio last night and spilled full bottle of red wine over new duffet and pillows and right through to the mattress. Guests admitted responsibility for this. We have attempted to clean but has sta... Latest reply by Allison2

Hello , I had a guest that i pre-approved so he confirmed booking for 11 days , but that guest was booked on the prices I set earlier so I cancelled this booking , and another guest set inquiry for the same dates but for the right price , now I can't pre... Latest reply by Steve143

Hi there, I am a first time host and a little confused about the insurance that Air Bn B offers.If there is substantial damage to my property-worst case scenario a fire for example.Do Air BnB cover me for this?My property is only available for rental over... Latest reply by Allison2

Hi, I'm a host and due to unforeseen circumstances I had to cancel a guest's reservation. The cancellation was several months away. On my dashboard, it's written that the guest has been issued with a full refund. And the guest has told me that Airbnb emai... Latest reply by MarieJosee3

Hi everyone, My last guest said that he had given back the keys in the mails box but I can not find them. I am going to check the video cameras but I would like to know what to do if I can not find this set of key ? Thank you for your help Rgds Latest reply by Rachael26

My guest was charged for their stay but I have not recieved my payout from airbnb. How do I contact them to resolve this. I can not find any info for them. Latest reply by Quincy

hi everyone so our tenants checked out today. we have a self check out policy to make guests more comfortable where they lock the door and ut the key in the lockboxafter receiving a message fom the tenant they had left, i saw from the security camera noti... Latest reply by Quincy

I had a guest that burned holes into my floor with fireworks or something. I submitted a claim and involved Airbnb 7 days ago, still havent heard back from them. They made it literally impossible to contact them for any reason. What kind of business model... Latest reply by Andrea9

payout method country is fixed to Afghanistan !!! the country slot is fixed to Afghanistan which is false and I cannot change it ! Help please

We are going to KNynsa for the weekend and the host sent me a text cancelling our accommodation. More surprising it was sent by someone else on her behalf. I still have not received any apology. The reservation was for Sea and LAgoon in Sedgefield, the ho...