What hosts are saying

    Maryna3
    Help

    Co-host

    Hello! I am an airbnb host working hard to get a superhost status Now a friend of mine asked me to be a co-host of his place. I think I would help him with communication/messages with guests only, as he is English is no good. I wonder if it happens that ... Latest reply by David1209
    Andrew386
    Help

    Guest refund

    Hey there So I had a guest that was due to be staying in a room for 2 nights for £30 a night. The morning of her arrival, around 6am, she cancelled her reservation due to being ill and unable to go on her trip. My refund policy was set to flexible so she ... Latest reply by Carol275
    Taanya0
    Help

    I booked via instant book /Place not available / Host not canceled booking

    Good evening, I would greating appreciate any assistance.I have made a booking via instant booking, paid for it although host is saying it is not available and he is unable to cancel my reservation as his AirBnB is not working property.Many thanks Latest reply by Andrea9
    Paget0
    Help

    Guest is unhappy after he checked out

    A guest and his two co-workers just stayed at my place. This evening, he sent me a message that while he loved the location of the place, the bed had a bad smell that prevented him from sleeping well. After investigation, he said one of the pillows and ... Latest reply by Jessica-and-Henry0
    Peter496
    Help

    Moderate cancelation policy help

    I have a tenant wishing to cancel her stay at our house. The cancellation policy is moderate, which reads that you can get a full refund aside from airbnb fees up to 5 days in advance. My question, as well as the tenants, is what are the fees and how much... Latest reply by Sharon64
    Josh87
    Help

    Notifications still coming even after listing pulled

    If I removed a listing, or deactivated it, why on Earth would AirBnB continue to send notifications about it from interested parties? Look Engineering @ AirBnB, I understand this could be a corner case, but never the less, you didn't cover it. I'm sti...
    Amber67
    Help

    I'm a new host and need to send some documentation

    I've had a few guests now and need to send them a PDF of some more documentation I've put together and illustrations of the location & floors/entrance and parking available. I've uploaded it to dropbox but can't seem to properly send them a clickable link... Latest reply by Marit-Anne0