Help

I have booked a studio in NYC and my trip will be one month later. I made payment(985sgd) successfully on 30 Aug 2016 and communicated quite smoothly with the host. However, I suddenly received a notification email last night (2 Sep 2016) and told me my r... Latest reply by Daphné0

Dear allWarmest greetings from Bali! I writing this email would like to inform you that i have one booking which check out already. when i go to payement settings, the payment is pedding and didnt come true to my account until now. Can you all please assi... Latest reply by Marit-Anne0

Since the recent Airbnb upgrade on my iphone I am not able to view a guest profile or read their reviews. This is frustrating as this information helps me decide whether to accept their booking. I am able to view their profile on my desktop version but ... Latest reply by Alice103

I have two questions, sort of related. The first is, can a guest leave ratings without writing a review? Sometimes we have a guest who writes what looks like a nice review, with no suggestions for improvement or private comments to give you a clue what ... Latest reply by Michael83

The Airbnb professional photo arrived, took photos but they have ended up on the wrong listing. How do I move them to the correct one? Latest reply by Helen3

How much should a security deposit be? I have a 3 bedroom condo that I am going to be renting for Notre Dame Football games. I am far enough away that I should not be getting students. Is $300 enough or should I go $500? I know these are just CC holds... Latest reply by Linda108

I had a person stay with me for a month. He was a student from China and had just finished his studies and needed a place to stay in between his apartment lease being up and his flight back to China. I had a "wierd" feeling about the situation from the ... Latest reply by Amanda52

Hello! I am a Chicago Airbnb Superhost who recently had her first negative hosting experience. My space allows for three guests and there is a base fee for the first guest and $25/night for each additional guest. A woman from Mexico booked my home for 4 n... Latest reply by Ange2

I have had guests show up who thought the place was entirely for them and now I am issuing them a refund.The problem is, i wanted it listed for one week in October as the entire place but it must have set to the whole time..Any tips suggestions on how t... Latest reply by Cynthia-and-Chris1

To whom it may concern,I am attempting to add Additional Charges (Security Deposit) to my hosting profile. This however fails to save and brings a failure to save error.Your assistance will be greatly appreciated.Kind Regards,Robin