Help

I am having significant problem with recent changes in policy.Before I was able to text my guests a number to ring for key collection and delivery, but from a month or two Airbnb started to filter everything out.A guest had a medical emergency, I texted t... Latest reply by Michele35

Hi everyone -- I'm quite new to Airbnb and i seem to have an 'instant book' setting that i cannot cancel. Does anyone know how to turn it off? I don't have a particular enquiry at the moment that i want to unravel, but i just don't want 'instant book' tur... Latest reply by Helen3

Another thing I would like to take issue with is the photograph . Mr Hill for insance has been allowed post up on the Airbnb site. One large vulgar pink nose obliterates his face entirely and that of his daughters, preventing one from sizing him up. It ... Latest reply by Helen3

I'm new and it has now turned out that my third guest is severely allergic, didn't know I have a cat and can't stay. Honestly I have no idea how this happened because I am absolutely sure of having written this clearly in my house rules (I even remember e... Latest reply by Andrea9

when we travel overseas we will not be able to receive text messagesIs there any way we can receive booking requests by email rather than text? I believe initial requests are text ony and an email is only send as a reminder, 12 hours after the initial re... Latest reply by Ralf5

Is there a way to set my smartphone so I receive that special Airbnb "chime" whenever an inquiry or booking comes through? It came through automatically on my Samsung smartphone, but not my new BLU VIVO XL. Latest reply by Dave-and-Deb0

The detailed description of my house in my listing is not the same as shown in the search engine for Airbnbs website.I have updated the text several times, but it is still wrong. Please can someone help me, because I don´t know more what to do.BestUrania Latest reply by Mike77

I believe my "guest" is new to Airbnb, and I am new to hosting. I know he stayed at one other place prior to mine, and looking at his profile it appears there is one (1) review, but I can't open it. Can anyone tell me how to view his review? I'd like t... Latest reply by C-C0

Up until now, the longest stay has been 4 nights.The place is cleaned up and all of the linens are fresh.We also put out some toiletries and some snacks and breakfast goodies.We now have a guest that has bookd for 2 weeks. They have the whole house and th... Latest reply by Cj7

I only started to "question" a certain host wether we can bring our dog.I was not aware and willing to fix the booking.Since then I can`t see other bnb´s properly- but I`m not certain, if there isn`t an other offer, which would fit better.....How are the ... Latest reply by C-C0