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Washing machine

Hello, we have been hosting for a couple of years now and our front loader washing machine (in our house, not the listings) is giving up. I would love some advice on what to replace it with - top loader or another front loader? Also if any make you would ... read more

Created 21-11-2020 | Latest reply 22-11-2020 by Alexandra213

in Cape Town, South Africa

Guests ruined house Airbnb still hasn’t responded

Hey guys wanted to get your opinion on what to do. Guests that had hosted a party ( I have a very strict no party policy) decided to ruin my place. Burn marks in hardwood floors and furniture, ruined pillows, furniture, had the entire house smelling like ... read more

Created 21-11-2020 | Latest reply 22-11-2020 by Andrew0

in Philadelphia, PA

E-mail adresse

good Morning!am new to airbnb. would like to find the email address at **. i want to rent for a month. Guest* wrote to me ..... go to Hidden by airbnb and you would find my mail. i asked maria host for help because i'm 64 years old and not a pc specialist... read more

Created 21-11-2020 | Latest reply 22-11-2020 by Marit-Anne0

in Montreux, Switzerland

Star Reviews Missing

Anyone else notice that average Star Rating is no longer appearing when a Guest send's a booking request? They only show the written reviews, not the average Star Rating. If this is true, this is another way AirBNB continues to put guests above hosts. Th... read more

Created 06-11-2020 | Latest reply 22-11-2020 by Sandra3910

in Irvine, CA

Co hosting fees

Hello from Australia I was wondering if someone can help me with co-hosting and charging.i am taking on a couple of unique Airbnb properties in September and the owners are 3 hrs from the properties so I will be in charge of the cleaning, meeting with gu... read more

Created 31-07-2020 | Latest reply 22-11-2020 by Helen3

in Mudgee, Australia

Involve airbnb for damaged claim but did not receive the payment nor hear from airbnb the outcome of the claim.

My name is Siang, I was the host for my guests, before Hometime do the cohosting for me. My guest, PW checked out on 23 Jan 2020 and I called Airbnb Support that night and spoke to the case manager, P at midnight, that was within 24 hours and before th... read more

Created 04-04-2020 | Latest reply 21-11-2020 by Frances109

in New South Wales, AU

Opened Claim. Not Getting Support

Hello All, I'm having a very frustrating experience and I'm not sure what to do now. A guest stayed, did drugs , had drug buddies over, left damages and needles and removed by police. I opened a claim. Its been closed without followup. I can't messag... read more

Created 21-11-2020 | Latest reply 21-11-2020 by Johny12

Covid 19 Screening Guest Question Guidance is Lacking from airbnb.

So far airbnb has very scant guidance on questions a host should ask a guest prior to allowing a booking to proceed during the outbreak. The guidance the do have is dated from April 16 2020 and it located in "Our Continued Commitment to Inclusion" ht... read more

Created 15-05-2020 | Latest reply 21-11-2020 by Dee219

in England, United Kingdom

Is it necessary to clean the duvet cover?

How often do you guys clean the duvet cover? I have been doing it every time to be clear but I was told I didn't need to the other day by a guest. Thanks

Created 19-05-2016 | Latest reply 21-11-2020 by Sarah977

in Los Angeles, CA

My First Damages Claim against a Guest

After two years of hosting, I've had to make my first claim for damages against a guest. This was a reservation a few days ago where the bedspread was badly stained, apparently by spilling some kind of thick surgery drink on it. The guest actually tried... read more

Created 20-11-2020 | Latest reply 21-11-2020 by Jennifer1897

in Silver Spring, MD

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