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Low ceilings

Hubby and I are building a backyard cottage for Airbnb hosting. It will be two stories for a total of 16 feet tall per city ordinance. This gives us only 7 feet per floor for ceiling height. The entry/living area will be 16 feet as the loft only reaches h... read more

Created 07-08-2021 | Latest reply 07-08-2021 by Lucy738

No pets

I am have a hard time finding the button to push for NO PETS. Can anyone help?

Created 06-08-2021 | Latest reply 07-08-2021 by David7996

Cancelations and Full Refunds

I'm hoping someone in the community can help me out. I have some similar situations but nothing that gets to this point yet. Situation - First time cancelation, Strict Policy. I received an e-mail from Airbnb that states "the guest was refunded $xxx.... read more

Created 07-08-2021 | Latest reply 07-08-2021 by Jane1018

in St Paul, MN

Reviews and feedback

Hello All. Is there a way of seeing the private message that you sent to a guest ? I mentioned that there was some damage to the floor but it has not been acknowledged by the former guest at all. It seems that we cannot continue messaging privately after ... read more

Created 07-08-2021 | Latest reply 07-08-2021 by Colleen253

in Hebron, United Kingdom

Additional Insurance

Hello All- we are new hosts and wanted to find out how many of you take on extra insurance through your homeowners on top of what is provided by Airbnb? Thank you

Created 05-08-2021 | Latest reply 07-08-2021 by Lorna170

Dirty guests who don't leave a review - so we cant warn other hosts by giving them an honest review

We had some really awful, dirty guests recently who left our place in a real mess - food stains on bed linen, rubbish all over the place, sandy towels on the sofa, very unpleasant things in the bathroom, lights and fans left running. very disrespectful. ... read more

Created 06-08-2021 | Latest reply 07-08-2021 by Emma2545

How to handle request for address?

I guess that is renting our house in 2 weeks, for 2 weeks, has requested our exact address so that they can have something shipped to the house while they are there. We don't usually send our exact address until the day before a guest arrives. Is this a... read more

Created 06-08-2021 | Latest reply 07-08-2021 by Lorna170

in Asheville, NC

2 months and no response from customer service. the worst customer service ever . im ashamed.

i have been trying for 2 months to get a response or anything close to it from the customer service about an issue and they keep ignoring me .i have spoken to dozen of representatives written dozens of emails , and all of them with the same answer: i do... read more

Created 07-08-2021 | Latest reply 07-08-2021 by Emiel1

in תא, Israel

Help! How log does my calendar will be block if I cancel a reservation?

HiPlease help, I made a mistake and someone just book the entire month of December for $100 USD with instant booking. How long my calendar will be blocked if I cancel the reservation with less than 24 hr since the reservation was made?Thank you in advance... read more

Created 07-08-2021 | Latest reply 07-08-2021 by William810

in Playa del Carmen, Mexico

Guests are confused about the design of Mobile App

Let me start by saying that the Reviews/Ratings System is totally flawed. In my case, there is are guests who complain about Airbnb's App design that doesn't allow them to visualize the total property so that they can make an educated decision as to book ... read more

Created 07-08-2021 | Latest reply 07-08-2021 by Ann72

in New York, United States

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