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Rude host canceled my booking and asked me to book somewhere I can afford

The host first confirmed my booking, then few moments later tried to cancel it and say it was too low of a price and it is not worth it for her that she is not making any money.It was fine that she wanted to cancel, but after that she said 'Please find so... read more

Created 12-09-2021 | Latest reply 15-09-2021 by Jack1880

in Singapore

damages from tenant deposit

We have had our first tenant and they have made damages about 60-80 euros. how do we claim them from the deposit ? Any help appreciated

Created 15-09-2021 | Latest reply 15-09-2021 by Tony1355

in London, United Kingdom

My prices are reduced by 400% when a user extends a stay to 28 days

Hi,I am battling to find a solution to my problem online... My property has a day rate of 500 euros per day, and when ever I run a test search this rate comes up... but the moment I click "extend your stay to 28 days" for a 30% discount the rate drops to ... read more

Created 15-09-2021 | Latest reply 15-09-2021 by Mike-And-Jane0

in Cape Town, South Africa

COVID Extenuating Cuircumstances

Total confusion on refund of customers under COVID LOCK DOWN compliance in Australian State of Victoria. The State of Victoria is still in a declared State of Emergency due to COVID and is opertaing under Govt health directions and lock downs. The State o... read more

Created 13-09-2021 | Latest reply 15-09-2021 by Mike-And-Jane0

in Melbourne, Australia

First review as host

We just had our very first guest leave, and they left a review - however on our listing it doesn't show up.Instead it shows: No reviews (yet)This host has 1 review for other places to stay. Show other reviews We don't have any other places to stay listed,... read more

Created 13-09-2021 | Latest reply 14-09-2021 by Shaleen2

in Boulder, CO

listing not visible

I've added my property 2 weeks ago, It shows live and has instant book activatedHowever it doesn't show up in the listings even when i search in detail I know there have been many posts like this, but I'm clueless https://www.airbnb.co.uk/manage-your-spac... read more

Created 13-09-2021 | Latest reply 14-09-2021 by Camila503

Guest with dog left and now the couch and bed are itchy!!

Hello everyone!So 2 guests and their dog left on sunday and I came over to stay in the apartment myself on monday and whenever im sitting on the couch i get itchy all over yet I cant see no fleas nor do I have any bite marks! The bed where they slept (im ... read more

Created 14-09-2021 | Latest reply 14-09-2021 by Brian2036

in Santa Catarina, Brazil

One home - two options

We have a home that has two options- rent the upper level 2/2 or rent the entire home- 3/3. I currently have two separate listings but some people are getting confused and occasionally offended since the upper level listing states entire hone. The only... read more

Created 14-09-2021 | Latest reply 14-09-2021 by Colleen253

in Alabama, United States

I haven't received my refund - who do I contact?

Hi, Im from Philippines, I canceled my boooking last May 02, 2017 and Airbnb sent me an email saying that I was already refunded but It wont reflect on my account until May 10, 2017. I tried to contact them through twitter but i didn't get any response... read more

Created 11-05-2017 | Latest reply 14-09-2021 by Cat5591

in Quezon City, Philippines

False listing information

I recently booked a trip to an airbnb whose listing says that it has a pool. I just now found out that the pool is closed, yet the listing makes no mention of this fact - if your pool is closed, you don't have a pool. I am interested in cancelling my rese... read more

Created 14-09-2021 | Latest reply 14-09-2021 by Brian2036

in Colorado Springs, CO

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