What hosts are saying
We have had Super Host status for over a year and a half. Earlier this year we decided to renovate 2 rooms and had to cancel 2 guests that had booked long in advance. We gave them over 40 days notice of the cancellation. This is the first time we have h...
Latest reply by
Alon1
26 Replies
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26 Replies
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Level 1
Toronto, Canada
Is there a way to edit a message sent that is not in "saved messages."?
Latest reply by
Ana7
5 Replies
1 Like
5 Replies
1 Like
Level 2
Los Angeles, CA
Hello,Instant Book allow you to cancel reservations you are not comfortable with. But there are some limits as reported in "How do penalty-free cancellations work for Instant Book hosts?"Limits:"You’ll be able to cancel online 3 times in one year for bein...
Latest reply by
Michela267
4 Replies
1 Like
4 Replies
1 Like
Level 1
Amsterdam, Netherlands
Hi there - I have a number of bookings for my second property after 1st July 2019. What is your opinion - I don't want to cancel them as it's unlikely that guests will be able to get alternative, suitable accomodation at such short notice (it would be t...
Latest reply by
Allison123
9 Replies
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9 Replies
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Level 2
Dublin, IE
I clicked the reset password but my email never receive the reset link!l contact the Airbnb support she said “We cannot do anything on that account unless you call or reach out to us using that account.” someone can help me ?
Latest reply by
Leanne140
5 Replies
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5 Replies
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Level 1
Singapore
Good morning, I normally wouldn't enter into this type of conversation but unfortunately my family has been affected by this and therefore I feel impassioned to communicate with you.My daughter booked a room in Auckland City Centre for Friday and Saturday...
Latest reply by
Sally221
2 Replies
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2 Replies
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Level 1
New Zealand
Hi all, recently I hosted a couple, & after they left I came in to the house. The house smelled STRONGLY of smoke overlaid by massive amounts of febreeze. The combination was enough to make my lungs wheezy if that makes sense. I had to open up my house, d...
Latest reply by
Kaylee18
2 Replies
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Level 2
Winter Park, FL
Hello Everyone, This community is so wonderful. I’ve gotten lots of great advice by just skimming through threads. I was wondering if I could run my first bad review by you all. I’ve noted the advice to keep it short and consider adding a compliment. Plea...
Latest reply by
Kaylee18
3 Replies
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3 Replies
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Level 2
Tacoma, WA
last month I have experienced a very stressful guest. It was the first guest in the property and I might have made the mistake to tell her this. I told them that the dishwasher was not working however I will be happy to send someone to clean the plates ...
Latest reply by
Kaylee18
8 Replies
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8 Replies
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Level 2
Malta