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Custom List Message Item

Save photo on quick replies

Good morning, I see that we can easily save text for quick replies but I would also need to save a photo for more details to be sent a few days before the arrival of the guests. Any tips on how to do that? Thank you in advance. Kind regards, BérengèreP.S.... read more
Created 20-07-2021
Bérengère-and-Ronald0
Bérengère-and-Ronald0 in Leende, Netherlands
0
0

Iphone app - I'm not getting notifications anymore...

I'm a host and used to get notifications from the app every time there's a booking request or guest contacting me. Now I've stopped receiving these notifications for some reason... It's important for me to react quickly on requests.I've checked my iphone ... read more
Created 04-01-2017 | Latest reply 20-07-2021 by Geoff-and-Daphne0
Barbara83
Barbara83 in KBH, Denmark
10
0

'Change reservation' not reflecting updates

Hi allWe have a confirmed guest (party of 4) that is due in a couple of weeks. They messaged, asking if an additional person could join their group. I said they could but there would be an additional charge to cover linen, towels etc, which they are happy... read more
Created 19-07-2021 | Latest reply 20-07-2021 by Russell262
Russell262
Russell262
2
0

Booking confirmation

Hi, We just got our first booking. What does everybody send to their guest confirming booking details etc?
Created 19-07-2021 | Latest reply 19-07-2021 by Mike-And-Jane0
Melanie915
Melanie915 in England, United Kingdom
3
0

Contact

Please has anyone any ideas why I am only receiving contact from Airbnb by phone.Nothing at all via my computer.Any ideas?@Marion268
Created 18-07-2021 | Latest reply 19-07-2021 by Linda108
Marion268
Marion268 in England, United Kingdom
1
0

Long term booking interrupted.

We have run into a situation where we have a guest interested in a long term rental. Approximately 90 days. Well there is one weekend booked in the middle of the stay. The guest went ahead and booked. We went in Ans adjusted the nightly rate to offer the ... read more
Created 19-07-2021 | Latest reply 19-07-2021 by Linda108
Whitney157
Whitney157 in Macon, GA
1
0

reservation made without verifying actual availability

Hi, I have a person who made a reservation without first writing to double-check the actual availability...it turns out that the place is in fact not available.(normally people would write to double check before actually reserving).I wrote about this to t... read more
Created 19-07-2021 | Latest reply 19-07-2021 by Linda108
Andrea4952
Andrea4952 in Tatti, Italy
4
0

No-show guest wants to book new date and not pay twice for staying once.

I have a 5 day advance notice to cancel w/o penalty. He called 6pm of date to say he cannot make it. I was paid minus cleaning fee. What would do?
Created 19-07-2021 | Latest reply 19-07-2021 by M199
Char14
Char14 in Paducah, KY
3
0

Updating personal information

Hello, fairly new to Airbnb and have had to change my sim for my mobile phone. I cannot add the new number, change my email without verification from my old number (not possible anymore). Can anyone help me please. The help team , when you finally get pas... read more
Created 19-07-2021 | Latest reply 19-07-2021 by Sarah4039
Sarah4039
Sarah4039 in Chester, United Kingdom
2
0

Property Deleted from Airbnb

I have been on Airbnb for over 6 years yet without a bad review that they’re claiming I have had they have deleted me. I then appealed and they have still maintained this. I am also a superhost so even more bizarre. Can anyone assist?
Created 18-07-2021 | Latest reply 19-07-2021 by Gayle32
Gayle32
Gayle32 in Hoddesdon, United Kingdom
9
0
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