Here is my situation.
I have a 4 bedroom home in Philadelphia, and all of them are private rooms listings on airbnb.
Each room has a 2 guest max.
One guest came in with over 8 People, making noise, and disturbing the guests within the home, as well as neighbors. I kindly messaged the guest, and explained my house rules, and requested he take the guests out somewhere else.
He did not listen.
Long story short, he left me a 3 star review, and that affects my ratings. I have superb ratings, and i really go out of my way to make sure everything is perfect for my guests. I put in a ton of money for the decor of the home, and the cleaning team i use.
Airbnb doesnt want to remove the review and rating because it doesnt voilate policy.
My policy was violated by the guest. The least airbnb can do is remove the comment and rating. What about my experience as a host, that doesnt matter?
In the hospitality business the guest is not first, its the staff thats first. When the staff is put 1st, the guests will be treated with the utmost respect.
I hope you can all see this post, and if you have any info on what we can do about this, please let me know.