cancelation fee

[Alejandro564]

Hi,  I got a cancelation Fee discounted from my last reservation payment. I would like a a refound of this since it was a mistake out of my hands, I have to adds for the same place and my callendars are suposed toguether. I don´t not why a had the reservation for the same day is why I had to chose one.

Besides I am new on this and I need to get money to improve my place and get a great guest satisfaction.

Thank you in advance and I hope to hear from you soon,

Alex Robles

[Emiel1]

@Alejandro564 

You can contact Airbnb in several ways:

Contact Airbnb - Community Guide [Updated]

To link calenders:

https://www.airbnb.com/help/article/1864/how-do-i-link-airbnb-calendars-for-multiple-listings

[Lisa723]

@Alejandro564 your calendars are your responsibility. It's not a question of intent. Good luck.

[Kym33]

I was charged a cancellation fee when my basement flooded it wasn’t my fault what was I supposed to do let them stay anyways

[Emiel1]

@Kym33 

You could contact Airbnb and ask them to cancel penalty free due to  "extenuating circumstances".

But you can still file the claim if the issue appeared in past 2 weeks:

https://www.airbnb.com/help/article/1320/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoid...