help with scecific rezervation

[Vilma21]

How I can contact customer support with the specific reservation? I have questions to ask? With the customer we adjusted the reservation days from 4 to 2 days. The guest has been cahrged for 4 days in the begining and never reseived the credit back for 2 days? How I can solve this isseus?

[Roberta2]

@Vilma21, Send Airbnb a message via twitter, with the reservation code. 

Please make the guest aware that any refund can take up to 14 days back to the credit card.

[Vilma21]

I have to comunicate with the support by Twitter? Maybe you have the link where I can the message?

[Quincy]

Hello @Vilma21,

Welcome to the Community Center!

I just had a look and was able to find a guide on 'How to contact Airbnb'. The guide will explain all possible ways to contact Airbnb. 

Please let me know the outcome.