payment not released

[Keith36]

I have not been paid for an older reservation that had no changes.  The guest stayed 7/24-29 and provided positive feedback.  I have had 2 guest since then and their funds have been released.  Why is Airbnb holding my money?  Is there an actual email for customer service issues like this one?

[Andie119]

Me too!  Any luck anyone?  AirBnB are telling me that they haven't received the funds from the guest, but it doesn't show as 'pending' unless they've received it!?  I think they've messed up and now want to contact my guest but she's confirmed she's paid.  Help!

[Nadia663]

Please, tell me what should I do in my situation? Payments not getting released started from 25 of November. I have 20 upcoming bookings, but I can't give service to the guests, because I'm not getting my money. I was recieving payouts without delay before, there were no cancellation or non satisfied guest. On my messages on air bnb I stopped getting reply. What is next?!
I suposed to extand my listing adding more 2 properties, but I don't want to do it till I'll not get payouts.

[Reinaldo36]

I am having this same problem. I had a guest stay November 27th-December 1st. Payout was supposed to be released on the 28th of November. Today is December 9th. This is ridiculous. I have called 4 times and each of them said it will be resolved in 48 hours. That happened 3 times. I'm on the phone with them now the 4th time and still no resolution I have been on hold for 20 min. Im so frustrated. I'm thinking of moving my listings exclusively to VRBO if this isn't resolved soon!

[Merima4]

Hi / I am having this same exact issue as well now. How was yours resolved?

[Merima4]

If it even was resolved? Guests checked out 2 days ago, payout should have occurred on the 12th. When I call Airbnb, I just get a run around and no one calls me back. 

[Renee233]

Did you finally get your payments? If yes what was the issue and how long did it take? We are at the beginning of the same story

[Renee233]

We are experiencing that exact same thing ! We have 3 guest payments sitting in pending  . From Jan 2 ??? I keep getting told we are looking into it and will get back to you in 24 hours ..we had to contact them . I was even hung up on last evening from a representative when I requested that she puts it in email that they will contact me in 24 hours!!  Has anyone been paid and how long did it take ..so frustrating!!