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Buenos dias ! Mi propuesta es sobre las peticiones de reserva rechazadas por los anfitriones . Me gustaria que aquellas reservas que no se ajustan a la fecha demandada ni al numero de huespedes , ni a las normas de la casa , como mascotas , niños , fiestas . Si el viajero demanda un servicio que en el anuncio se excluye o no existe , como picina , comidas etc , que al rechazar esa peticion el anfitrion, no contabilice como reserva rechazada . De esta manera es mas justo conseguir la nominacion de Superhost .
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Quando na busca, optamos por determinada cidade, o airbnb deveria dar todas opções de acomodações dessa cidade, depois de esgotada as opções na cidade selecionada, dai sim, mostrar cidades próximas e as cidades da região. Isso não acontece hoje. Nesse mesmo processo, quando começar a mostrar cidades da região ou proximas (que são diferentes da que foi digitada no campo "buscar") o usuário deveria ser informado da mudança. Estou a disposição para conversarmos a respeito, Grata Rosiris 55-11-99936-4686
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Status:
New
Submitted on
24-04-2018
03:59 PM
Submitted by
Romuald-and-Val
Bonjour Pourriez vous permettre de faire choisir aux voyageurs si ils veulent les equipements de base avec un prix ou prendre leurs propres equipements en faisant BAISSER le prix à la nuit (ne pas oublier que beaucoup de personnes prefèrent leurs propres draps). Obliger les draps alors que beaucoup de personnes améneront de toute facon leurs propres equipements ceci genere un surcout pour tout le monde. Bref parce que tout le monde est different, ayez des options differentes.... n'est ce pas la une des bases de Airbnb.... Romuald & Valérie
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My guest suite has a posted "No Pets" policy. I have had two guests out of 24 bring their pets with them. One in the guise of an "Emotional Support Animal" and the other was shamefully impersonating a service dog. I have NO problem allowing a LEGITIMATE service animal to stay in my suite, but I do have a problem with so-called "emotional support dogs" and fraudulent service dogs. This loophole is being exploited by guests forcing us to accept their pets in spite of our "No Pets" policy. While I understand we can only ask if a trained SERVICE animal is for a disability and what is the animal trained to do, we cannot ask questions to differentiate a legitimate "ESD" from a pet. We should be able to ask for the prescription that was issued by a physician because that is the ONLY thing that differentiates a pet from an ESD. I respectfully request the following from AirBNB: 1. Please change your policy with regards to Emotional Support Animals, and only permit legitimate Service Animals. Eliminate the requirement that hosts accept Emotional Support Animals, or allow us to charge a pet deposit for ESDs (NOT Service Dogs). 2. Please also add language that states if the service animal is determined to be an imposter, the host has the right to either, a) request the guest remove the animal from the premises, or b) charge a $100 Unauthorized Pet Fee. The so-called "service animal" that recently stayed with me was a deaf and blind ancient mutt that my guest had just acquired from someone who went into assisted living. And they bought a cute counterfeit "service dog" vest off the internet. This "service dog" wandered wherever it wanted, off leash, and had to be chased down more than once. The dog clearly had zero training for any purpose and the guest was clearly exploiting the loophole. The "Emotional Support Dog" was left behind in my suite while my guests went out sightseeing. The dog laid on all of my furniture, shedding everywhere. If the guests can leave the dog behind while they sightsee, they can leave the dog at home while on vacation. As a host, I should have recourse against these people who exploit the loophole, and AirBNB should do something to close the loophole by not requiring hosts to accept an ESD since they are NOT protected under the ADA: And this is from the ADA: "If you're an individual with an emotional or psychological disability- emotional support animals can be an excellent companion. While emotional support animals are used as part of some medical treatment plans, they are not considered service animals under the Americans with Disabilities Act (ADA).Nov 11, 2016"
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Estimados compañeros hospedadores, ¿ Estás cansado en gestionar tu apartamento? ¿ Te preocupais el tema de como legalizar los ingresos de tu apartamento anunciados por airbnb? Siendo uno de los hospedadores con varios años en la comunidad de Airbnb, te podemos ayudar. Se te interes que nostros te gestione los aunicos, atender a los clientes y adamás para evitar conflicto con la autoridad de impuesto, nos encontaría que nos contacteis para buscar una solucion. Nos podeis enviar correo a barcelona365@hotmail.com para cualquiera consulta. Saludos cordiales, Zhao
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Currently, guests and hosts who break AirBnb rules and are found at fault in a dispute are still able to leave negative reviews. As long as they don't specifically mention that an AirBnb investigation was opened against them (by explictly mentioning the case number or name of the AirBnb customer service person involved) or attempt to extort their host or guest into leaving a positive review or dropping their complaint entirely, they are free to say whatever they want (including blatant lies) in their review as retaliation against being found to be at fault. This policy means that guests and hosts who have had negative experiences at the hands of these individuals have to choose between getting help from AirBnb customer support to resolve the issue and risk recieving a retalitory review, or to stay silent. Guests and hosts who are found to have broken AirBnb rules or are found at fault in an Airbnb dispute should not be allowed to leave retaliatory reviews. After they have been found at fault, the option to leave a review should either be removed or their review should be subject to extra scrutiny to ensure that it is not penalizing the victimized host/guest for making a valid complaint.
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Hallo, Frage geht eigentlich direkt an Airbnb. von uns Gastgebern wird erwartet das wir immer und schnell antworten, kann man das nicht auch vom Gast erwarten? Vor allem stört mich wen ein Gast kein Interesse hat bei mir zu buchen, er sich einfach nicht mehr meldet. Natürlich kommt von Airbnb nach 1 Tag die Aufforderung sich noch einmal beim Gast zu melden, aber die Erfahrung zeigt das ein Gast immer innerhalb eines Tages bucht. Frage: Kann man nicht den Gast auch in die Pflicht nehmen das er sich „Abmeldet“ wenn er kein Interesse mehr hat? Wir Gastgeber werden ja mit einer „Rückantwortrate“ bewertet! Bitte überlegt euch, auch vom Gast so etwas zu verlangen. Mit lieben Grüssen Maria-Luisa
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We rent a room in a shared apartment on Airbnb. We often have the problem that we're away on the weekend and do not want to accept guests that arrive then. If the guest arrives earlier it's no problem. So an option to block dates for check-in and / or check-out would be fantastic.
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Having been in the hospitality industry for 25 years and worked in all hotel/resort departments in the early years as a management trainee, I'd like to give you some advice with regard to the ranking system for guests. I, like other hosts, find that some guests do things like use every towel in the clean laundry, wash clothes and hang in the room and other such things that one cannot really articulate with the star system that is currently in place. I would recommend that there be a way to let other hosts know of these kinds of guests who exhibit slovenly or wasteful behaviors so that the hosts can decide if these types of things are acceptable to them or not. Just a suggestion to help us, hosts, out.
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We have strict rules (such as no pets, no smoking, no partyhing, limited head count). We recently had renters who used our house for hosting a party and had more people sleep in the house that registered. I claimed the entire security deposit (in this case $300) as penalty for this breach of contract. Airbnb sided with these renters and stated to me that they could only reimburse me for actual damages. It is very difficult to document actual damages, especially for absentee landlords may not see the condition of the house in-between rentals. How do we quantify damage such as breakage of china here and there, stains in the carpeting, smoke infiltration into fabrics, general excessive wear and tear, urin and smell of pets in the carpeting, etc. etc.? It's IMPOSSIBLE. So there must be a better way for Airbnb to enforce guest rules. I have now added a clear statement in our rules to the effect that Guests are responsible with, at minimum, their entire security deposit if they fail to stick to any one of our rules. Don't know if Airbnb will follow side with me now !?!? We left a poor review for these renters, but I don't know if that review was actually posted, as they did not review us, and if it was posted, I don't know if these guests would not re-sign up with Airbnb under a different email address and thus circumvent their bad review record. Once we had a case where renters (albeit in a HomeAway rental situation) brought a pet that soiled the carpeting (with more than just urin!!!). I had the carpeting schampooed and the entire house deep cleaned and withheld their entire security deposit ($600 for that house), and they did not respond or object. That was a one-week rental, and these renters clearly went by the rationale that $600 was less costly for them than the effort and expense they would have had for leaving their dog in a good kennel for that time. With Airbnb's current policy, they would have reimbursed me for the schampooing and be done with it. NOT RIGHT!
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