Advice please - private guest feedback

[Rowena29]

So - I'll say stright up   up front   I really struggle with the wording of anything less than glowing in my guest reviews.

I agonise over it.

I worry I will sound abrupt, arrogant, patronising etc

So would appreciate some wording advice from more experienced members

Guests - party of 7 - stayed 2 nights.

Just the one guest made the booking.

He was on the whole a very good communicator. He let me know well in advance check in time

He messaged me a few times and asked some questions which clearly showed he hadn't read the listing ( do you have a BBQ?) but that didnt' really bother me.  

IN teh frenzy of getting the house ready, I came downstairs to find him standing on the porch half inside the house trying to get my attention. He knew he was early, he had a favour to ask. He had a large present for his girlfriend, could I hide it now before she arrived.   Then he wanted to have a bit of a chat,  Dont' get me wrong. In principle I was delighted to be part of the subterfuge, but perplexed why he arrived withouth warning. We'd only spoken the night before and he bought this present several weeks ago.  I didnt' get the house QUITE as ready as I would have liked - clean but I felt really rushed as a consequence.  

At proper arrival  time more evidence of not reading messages. he said he HAD read the checkin info but "couldnt' remember the code" ( it was  that day's date. He had the grace to blush. This didn't really bother me, after all, he knew I'd be there waiting for him to show him)

ON the WHOLE they were good guests. ( older teenagers, very young adults. They seemed nice kids) Nothing dire. Not incredibly clean and tidy but nothing awful. EXCEPT 5 of the 7 white Sheridan bath towels were pretty heavily stained with foundation and mascara and the kitchen tea towels with curry and tumeric.  Yes I got the stains out. But it took a lot of extra effort and multiple washes.   I supply MOUNTAINS of paper towels, sponges  and cleaning products. I point these out at checkin.  I supply facial makeup remover wipes in the bathrooms.   I specifically ask in the house rules NOT to use the good linens for things such as this.

Guest has already left feedback which I imagine will be reasonably positive ( but you never know do you?)

I don't plan to ask for extra money for cleaning  even though I charge a security deposit.

I dont' plan to say anything in the public feedback becasue I think on the whole their intentions were good

But I'm thinking I might say something in the private feedback about the makeup on the towels. More as a way of letting them know for future stays. I mean it's not really OK is it?

What would you say? or would you leave it?

Appreciate your thoughts and  any comment suggestions

Cheers

Rowena

Ps they had a big tray of breakfast  goodies on arrival and got a  3 hour later checkout

[Branka-and-Silvia0]

@Rowena29

I agree with you and other hosts, it seems they are not bad kids, just very young. Their mothers do the laundry and they don't think about stains on the towels. I know my daughter didn't 🙂

I've seen too many posts about huge mess and damage some guests made, and I am happy if my guests are not late, if they didn't pee in the bed, if nothing is broken, if the apartment is not trashed and if I don't have to organize any repairs or replacements within a few hours between bookings. Stained or missing towels? Stained sheets? I don't care anymore... 🙂

[Rowena29]

oh no they definitely weren't bad, and I wouldn't  ping them on ratings or make a public comment.   But I did wonder about letting them know  - nicely. Otherwise they'll do it again and not even think about it.   I'm far from fastidious and I dont' expect things pristine, ( my husband is a tradesman so I'm used to dirt) but It did take an extra  2 hours and 3 washes in total in the laundary to get them properly clean....    and the facial wipes were just there.... and I do specifically ask that they use them and not the towels for makeup removal.... and it was on FIVE separate towels....   Just thought it was a bit much

[Rowena29]

@Branka-and-Silvia0 Whoops - forgot to tag you in my reply.  Sorry

[Branka-and-Silvia0]

I like how @Sarah977  wrote, I would just shorten it

"Thank you for booking with me and I hope you enjoyed your stay. Unfortunatelly, the bathroom towels were heavily stained with the women's makeup, and it took multiple washings to get the stains out.   Perhaps you could educate your female friends to use make-up wipes in the future. "