Apologies if this isn’t the right place to post this but was hoping for some advice! I have a 2 bed 2 bath property, which we have been renting on Airbnb since April.
All going well except I get a call this evening that one of the toilets is blocked. The toilet in question is a saniflo (macerator) which has just stopped pumping out. There are signs every where advising people not to flush anything except pee/poo/paper and the current guests swear they haven’t put anything they shouldn’t down it. They are checking out in the morning, and can use the other toilet with no problem - but I have guests checking in tomorrow afternoon. Whilst I am 99% sure I can get the engineer in, toilet fixed, and property ready for check in - what should I do if for any reason the toilet cannot be fixed there and then!? Should I cancel or explain the situation and that they can only use 1 toilet and give them a discount?
I don’t want to let people down by cancelling but also don’t want them to be unhappy with the property if only 1 toilet is operational.
Any advice gratefully received!