Recently (Jan 2019) AB have started to block our telephone number and other numerical information from messages AFTER booking confirmed.
I understand all the reasons for blocking it on pre confirmed booking messages but not after a reservation is confirmed. Telephone contact is necessary for proper communication during the arrival / check-in process eg delayed flights, problems with taxis, unable to find the location of the property, making sure the guests will be met on arrival etc.
Other numerical data being blocked includes pricing for additional services we offer to guest eg in-house dining, extra housekeeping, laundry service, car rentals and so on.
Why is this blocking now occuring on confirmed reservations?? It must be reversed in order for us to provide full service for our guests, as we have done in the past. This kind of change to the system without warning is counter to our attempts to provide Super-Host level of customer service, and I assume others are also experiencing the problem.
Have AB issued any statement on this problem yet?