Booking confusion!

[Vivienne6]

Hi - can any one help on the following issue:

A guest wants to book for this week. It is unofficially confirmed and I am expecting them but she hasn't been able to book through the site. We have recently changed our rooms around and had other guests staying so our listing is not up-to-date so I tried to send her a special offer as I thought that was how to overcome booking someone in for dates and prices different to your listing. However, I am assuming that this didn't work as she hasn't been able to book. Ideally I would like to be able to contact a technician of Airbnb but am going round in circles on the website trying to find how to do that and don't have the time to do this! Any help would be appreciated - thanks!

[Marit-Anne0]

If they have not yet booked, they are probably no longer interested.  

It could also be scammers trying to lead you to take payments outside the system.

[Raffaele-and-Astrid0]

HI @Vivienne6

Here are 3 easy ways to contact Airbnb:

Airbnb Community Experts
Via Twitter Direct Message @Airbnbhelp
Calling Airbnb
1. Contacting Airbnb's Community Experts

The easiest and quickest way to get answers to any issues is through contacting Airbnb's Community Experts. If they cannot answer your question, they have the ability to re-route you to Airbnb

Step 1: Visit https://www.airbnb.ca/help/contact_us

Step 2: From the bottom of the screen, choose either "My question is about something else" or "I have a different issue"

Step 3: Follow the prompts to figure out what best describes your issues. Some things you choose will take you to specific information whereas others you can fill in the text box and submit your question.

When you submit a question, you can expect an answer back from a Community Expert within five minutes but usually less. If the Community Expert cannot help you, they can re-route your issue to Airbnb who will then contact you. Airbnb Community Experts do not have access to your account information so if it is a question that can only be answered with account information, they will re-route you automatically. Airbnb Community Experts are available 24/7 and again, usually you will have an answer from them within minutes.

2. Contacting Airbnb Via Twitter

I find the second best and easiest way to contact Airbnb regarding any issues I may be having is by using Twitter. Airbnb seems to have dedicated staff who monitor their Twitter feeds and I usually hear back from them within 5-10 minutes of posting my isssue.

Step 1: Log into Twitter

Step 2: Search for @Airbnbhelp and choose "Follow" them

Step 3: Send a Direct Message (DM) explaining your issue and wait for their response. They may ask for information such as your listing but always provide it over DM so it is not public.

3. Calling Airbnb's Customer Experience Line

***Please note that these phone numbers and any numbers below are meant for URGENT MATTERS so it is best to use the above two methods first***

Here are the phone numbers for Airbnb. If the area where you are hosting is not listed, check out the two ways below this list in order to find their number for your area.

United States and Canada +1-415-800-5959
+1-855-424-7262 (toll-free)
Argentina +54 11 53 52 78 88
Australia +61 2 8520 3333
Austria +43 72 08 83 800
Brazil +55 21 3958-5800
Chile +56229380777
China +86 10 5904 5310
400 890 0309 (shared-cost)
Denmark +45 89 88 20 00
France +33 1 84 88 40 00
Germany +49 30 30 80 83 80
Greece +30 211 1989888
Hong Kong +852 5808 8888
Ireland +353 1 697 1831
Israel +972 3 939 9977
Italy +39-06-99366533
Japan +81 3 4580 0999
+81 800 100 1008 (toll-free)
Mexico +52 55 41 70 43 33
Netherlands +31 20 52 22 333
New Zealand +64 4 4880 888
Norway +47 21 61 16 88
Peru +51 1 7089777
Poland +48 22 30 72 000
Portugal +351 30 880 3888
Puerto Rico +1 787 919-0880
Russia +74954658090
88003017104 (toll-free)
South Korea +82 2 6022 2499
+82 808 220 230 (toll-free)
Spain +34 91 123 45 67
Sweden +46 844 68 12 34
Switzerland +41 43 50 84 900
United Kingdom +44 203 318 1111

good luck

Cheers Raf

[Raffaele-and-Astrid0]

HI @Vivienne6

Before contact airbnb for nothing, have you tried to contact your possible guests and ask if them are still interested in your room?

maybe they just found something else. 🙂

Cheers Raf

[Rosemary18]

I once had a guest who was unable to confirm booking because she had changed phone numbers since her last booking on AirBnB.