Hello @Yeye0,
Welcome to the Community Center. This does sounds like some nasty weather, I hope you were all safe in somewhere nice and warm.
Have you contacted the Airbnb Support Team directly about this? They may be able to help sort this out or give you some advice on how to proceed. There is a useful Community Guide at the top of the Community Help board.
Let us know how you get on, if you can. 🙂
Lizzie
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Thank you for the last 7 years, find out more in my Personal Update.
Looking to contact our Support Team, for details...take a look at the Community Help Guides.