Cancellation

[Marilyn147]

I denied a cancellation as the person asked for lower rate, and after reading her reviews and seeing several others wrote that she was a demanding difficult guest. However after I denied she was able to rebook at regular wait. Just wondering why she was able to book after being denied??

[Alexandra316]

@Marilyn147If the guest meets your Instant Book criteria, they can go ahead and Instant Book with you even if you have declined their booking request. I know it doesn't make sense, but that's the way it works. I would give Airbnb a call and ask them to cancel the booking: you're allowed to do that penalty-free if you're not comfortable with an Instant Booking. 

Customer service number:

1-855-424-7262

[Marilyn147]

Thanks for your reply, they did cancel without penalty but said if I needed to switch from instabook to review if I wanted to have more control over booking. I did this but it also says I will get fewer bookings and other changes in how it is posted. I take most bookings , I just don't want to take ones that have had more than on bad review especially if both reviews are saying the same thing. Just seems like your asking for trouble.

[Jessica-and-Henry0]

@Marilyn147

Next time you get an inquiry from someone you DON'T want to host, click on "report this user" and block them. It's what I 've always done just in case they try to book anyway~ (which is something I really don't understand - why do people book with a host when clearly, they are not welcome?) 

[Marilyn147]

Were able to do this and stay on instant booking 0r did Change booking to other option??

[Andreas-and-Anna0]

Perhaps she was being a good consumer and looking for a bargain, nothing wrong with asking! And when you said no, she still wanted the place.