Guests using your mailing address - worse guest ever

[Dawn162]

I think I have the guest from hell.  She is new to AIRBNB, a friend opened her account, and she booked 30 days.  I have so much drama, damage to property, fighting, both physical and verbally, disrespect to all rules and other guest.  Anyway, they have left and yesterday I received various mail in their name.  I do not want them using my address as their own resident.  I have connected both of the girls, one went back home, and the other hasn't responded.  I believe some of this mail is relating to a car accident that occurred this month.  I wrote on the letter 'return to sender'.  Should I be calling the insurance company and let them know about this situation? 

Having this long term tenant has been the first and last.  My booking window is not max 7 days.  If someone wants more days they have to do another reservation.  I have spent 3 days cleaning the room.  I had to replace towels and linen.  I also have a desk that will need to be refinished.  😞

[Branka-and-Silvia0]

@Dawn162 

yes, many hosts agree that Airbnb is not the best place to list long term. You can't talk to or meet a tenant in person and the tenant can't see the listing before booking,  you can't sign a proper legal contract upfront, you can't collect real security deposit...  it is just too risky.

We have max 15 nights

[Yadira22]

@Dawn162 I am so sorry for your experience and please call the insurance company and tell them that the person in question does not live here and nor have they ever.

also please take photos and flag their profile to Airbnb! This is a serious thing. I would hate to have insurance documents sent to a place I am staying for a month in only why would someone think it’s acceptabke to do this and not even ask for permission first?! SMH 

[Suzanne302]

@Dawn162  Sorry you've found yourself in this situation but good idea to change your maximum stay.

My maximum stay is 6 nights. I want short-term guests with breaks in between. I don't want a roommate!!

[Matt682]

Sounds awful! I’ve had long term guests too, and some have worked brilliantly, another sadly has not leaving me in a similar situation to you.

I wouldn’t open any of the letters as that may be a criminal offence, it certainly is here. I would clearly mark it “Addressee does not reside at this address” and “Return to sender”. The senders will figure the rest out themselves I should think.

[Linda108]

@Dawn162   In many US locations, anyone renting 30 + days has all the rights of a tenant and is not a short term guest.  In that case, using your address would not be a legal violation but may be a violation of your house rules if you listed that rule.  Just return to sender the mail and mention it long with any other observations in your review.