Just an update @Dave-and-Deb0 @Gerry-And-Rashid0 @Marit-Anne0 @Monica4
The guest cancelled the reservation so no bad review can be given. As the cancellation was outside the notice period I get a 100% of the fee, unless I decide to issue a refund.
I spoke to several car rental companies and the majority said that driving down a dirt driveway was acceptable if that was the only way to gain access to the property. I have requested proof of the guest's rental agreement stating they can't drive down the driveway but none has been produced.
The Airbnb help centre was not awfully helpful in this instance, labelling it as a 'miscommunication'. I don't think there was any miscommunication at all. The guest never asked about the driveway and I am not psychic. Both my husband and I feel that they were looking for a way out. They did not seem impressed with the property from the beginning and were not prepared to take up any of the offers of assistance I suggested, which included me ferrying them up and down the driveway to their car.
I am thinking no refund but if I get solid proof then perhaps I will consider 25% although when you come into my home and have norhing nice to say, it doesn't bode well for generosity on my behalf.
