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Cancellation Policy: Airbnb once again throws the host under the bus to fawn up to dishonest guest

Dear Community, Yesterday I had an experience, where Airbnb customer service chose to punish the host (me) for playing by the book and rewarded the guest for lying to Airbnb and to me. While I'm used to Airbnb throwing the host under the bus in a differen... read more

in Hosting
Created 04-15-2019 | Latest reply 2 weeks ago by John3700

120

Incorrect application of extenuating circumstances by airbnb support

One of my guest recently cancelled her booking one day before arrival. As per her booking message, she was supposed to travel with her boyfriend. When she cancelled it, she send a message saying that grandma of her friend is dying. Airbnb support refunded... read more

in Hosting
Created 03-08-2019 | Latest reply 2 weeks ago by John3700

When will AirBnb start banning bad guests?

 Hey Guys! =) Look at this "guest" which we have now from yesterday: "May 2019Terrible guest, booked for 1 and showed up with 3 people. Than lied about it. Refusing to pay for the extra guest. One of her extra guests decides to take a piss right next the... read more

in Decatur, GA in Hosting
Created 05-28-2019 | Latest reply 2 weeks ago by John3700

Calling all Tucson, Arizona HOSTS

I would like to start a feed for Hosts in Tucson Arizona. Perhaps one where we can post helpful bits of advice. Things like recommendations on good house cleaners, accountants that are especially good with vacation home rental needs/requirements, etc. If ... read more

in Hosting
Created 04-24-2016 | Latest reply 2 weeks ago by Loren987

Rent Vacant Apartment in Dallas Fort Worth

I'm renting my vacant apartment in Dallas Fort Worth. Hello, I'm new to this. Does anyone know if we can host our vacant apartments on here? Where do I begin to find out if this is okay to do? I don't see any language in my lease agreement that says I can... read more

in Irvine, CA in Hosting
Created 2 weeks ago | Latest reply 2 weeks ago by Paul154

Local Occupancy Taxes - Why is Airbnb refusing to make this painless?

It is very frustrating and a lot of additional work to collect, track, and calculate correct local tax amounts because of Airbnb's refusal to add a non-taxable line item to be able to collect local Occupancy Taxes.I am in Texas. Airbnb collects and I supp... read more

in Brownsville, TX in Hosting
Created 07-18-2018 | Latest reply 2 weeks ago by Lori563

ridiculous price tips

I am finding that the price tips given by Airbnb are just crazy low, they wouldn;t cover the cleaning and laundry...anyone else feel the same read more

in Hosting
Created 03-18-2016 | Latest reply 2 weeks ago by Mary Ann

178

AIRBNB seems not really protect host...wanna hear your opinion

Hi Everyone, I have been hosted more than 1 year, I had lots of enjoyable experience, but the issue happened lately made me kinda disappointed about the airbnb customer service...Here is the stories.... 4 guests booked my whole apartment for 3 nights, I a... read more

in Auckland, New Zealand in Hosting
Created 06-18-2017 | Latest reply 2 weeks ago by Richard727

Offering coupons

Recently I saw an option to offer a $20 dollar coupon to new clients. I saw this offer twice when closing my guest reviews. I thought that it would be a good idea to have a permanent coupon link on my personal website so new clients would join and book. I... read more

in Río Grande, Puerto Rico in Hosting
Created 02-19-2017 | Latest reply 2 weeks ago by Nancy115

Verified Guest with unverified companion

Given the improvement in AirBnB guest verification, I have only one concern. Some of my verified guests are traveling with a companion who is not identified or verified. Most bookings have been without concern, but how does a Host require that all guests ... read more

in Bonsack, VA in Hosting
Created 03-22-2018 | Latest reply 2 weeks ago by Merlyn5

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