I had a guest instant book for a checkin today. We have a st...
Latest reply
I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
Latest reply
I had a long chat conversation with represtive about the deletion of listing but he can not clarify to me and I am genuienly confused and what some clarification.
As he said "deactivation of listing = deletion of listing" but at the sametime (as per documanation)deactivation of account ≠ deletion of account. Can anybody please explain in detail why does Airbnb use deactivation word for deletion when it comes to listing and not in account?
The simple thing what I want to do is permananty delete my listing and not permanantly deactivate.
@Joshi0 in your listing status under drop down menu there is a link that says "permanently deactivate listing"
Hey Inna,
Thanks for the quick comment. My main question is regarding the the word deactivate. Deactivate has complete different meaning other then delete. I just want to know why they are using the word deactivate instead of delete.
It's my understanding that you would deactivate it if you want to activate it at a later date. You would delete it if you never want to reactivate it again.
The agent you spoke with is talking nonsense. Even in Airbnb's own language, deactivating and deleting accounts are two very different procedures.
However, as a rule, Airbnb will always try to persuade you to deactivate - so your details remain in their system - rather than delete. I won't go into detail on the whys and wherefores of this, but suffice to say, each and every host on the platform has a nominal value on their head, that counts towards the company's $38 billion valuation - particularly important with an IPO on the horizon (now likely to be 2020, rather than 2019)
This is the information you need..
https://www.airbnb.ie/help/article/240/how-do-i-deactivate-or-delete-my-account
@Joshi0 Hrm, not something I had thought about but I think you’re right. There isn’t an option to truly delete your listings, only deactivate them. I wonder how this complies with local laws, which often require companies to remove customer information altogether if the customer asks. Deactivating isn’t removing so... hrm, yes interesting.
@Joshi0 I may be wrong, but my initial impression of the difference between deactivating and deleting an account/listing is that it might be more about your Airbnb profile.
Some people may want to remove their listing, but keep their profile for use as a guest.
As a host, your profile could never truly be erased from the system because your reviews of guests will remain.... maybe that's why they don't use the word 'deletion' for 'account'.
When you phone Airbnb to have your account deleted (or you can email Airbnb's Data Protection officer at dpo@airbnb.com), under GDPR rules, you have the right to be informed of whether or not your data has been transferred to a third party (outsourced ID verification etc), exactly how much information and personal data pertaining to your account will be retained, and on what grounds that data won't be deleted.
http://www.dataprotection.ie/en/individuals/know-your-rights/right-erasure-articles-17-19-gdpr
http://www.dataprotection.ie/en/individuals/know-your-rights/right-be-informed-article-13-14-gdpr