Hello,
We have had three consecutive bookings all with pricing issues.
Once I approve a booking (at the correct price), the receipt forwarded to me has incorrect fees charged and missing the cleaning fees so Im receiving hundreds less than I should be. Most times it reverts my fees to my base rate of $175 per night, which is incorrect for the period that guests have chosesn. My calendar is accurate and reflects the correct pricing. I dont have auto pricing settings switched on so I dont understand how Airbnb is over-riding my price structure.
I've had bookings removed from my calendar for no apparant reason. Rather dangerous as It means that I could double book guests.
On my airbnb iphone app, the calendar displays some sort of bug/fault. In the lower corner of the calendar boxes, there are two prices overlapped on top of eachother, there should only be one price displayed. I had the numbers $175 and $225 overlapping ontop of eachother. These days were also days where a guest had requested to book, and airbnb only charged her $175, which was incorrect. It was supposed to be $225.
So many bugs. I'm so frustrated I'm considering removing my property from Airbnb listing. Theres no help or support from anyone who works with Airbnb. Only these forums. We cant fix the bugs in their system, and there appears to be no way of letting them know.