Pending notification bubble but no new notification

Amanda12
Level 1
Boston, MA

Pending notification bubble but no new notification

So on both my desktop site and the app, I have a little notification (the number 1 in a red circle), which in the past meant I needed to look at a message or reservation. However, it's been on for a few weeks now but there is no new message or reservation or review request to be found. Absolutely nothing new, just the notification. 

I restarted my phone, even re-downloaded the app, cleared and reset my notification settings (they're set only to "Notify me when someone makes or changes a reservation" or "Notify me when someone messages"); the little red circle is still there.

Any ideas what else I should check?

12 Replies 12
My-Chyl-And-Rodney0
Level 2
Sevierville, TN

My husband and I are having the same issue on both of our phones. We called AirBnB and they said they were having issues with their app.

Same I rang they said trouble with app 

but I have number 9 on desktop near App for over a month with no messages 

same story after phone call trouble with the app

How did you call anyone at Airbnb?  

Megan33
Level 1
New York, NY

Same problem here. And now I do not receive the notification sound either. Makes it hard to host.
Susan262
Level 1
Washington, DC

 

I've been wondering the same thing.  I have "5" in my little bubble and it's driving me crazy!  Hopefully somebody out there knows the answer.

 

Did any of you read my response?

Do you have the answer 

Connie17
Level 2
Fredericksburg, TX

OK... Me too... Just thought I was not opening something and that is why it remained.
I have done everything twice and still cannot get rid of pesky bubble. You are not alone! Connie
Alexander79
Level 1
Philadelphia, PA

Same. Am I not responding to something?
Fiona74
Level 1
Singapore

Same here! And it's driving me crazy too. I'm on the verge of deleting the app just to get rid of the bubble though I need to use it soon.
Ernesto16
Level 1
Havana, Cuba

Omg! I thought it was my phone! It's driving me crazy! (OCD here).
What's worse, I constantly have to open to app to see if there's something new coz the notification update has some problems too. Grrrrr. Hope they fix it soon. I updated the app today (sept 14th) and it didn't get fixed apparently.
Andrew90
Level 10
New York, NY

I think it's counting active inquiries. Where you have special offers out or have not declined.
Andrew - see community help guides for many great FAQ