Refund

[Dawn159]

Hello fellow hosts, quick question. I have my first guest have to cancel and I have a strick refund policy and haven't had to make a decision or act on a refund yet. I approved her cancelation and she received a small portion back from Airbnb now I said okay for a full refund but how do I refund money that I haven't received

[Paul154]

Do NOT refund money you haven't received.

Wait until you get receipt from Airbnb.

Then you can decide

[David126]

BTW You do not approve a cancellation.

[Matthew285]

@Dawn159 you should not have to do anything. Wait for Airbnb to send you refund requests that you can review and approve if you agree.

(And I hope when you say you "approved her cancelation" that you did not actually receive and approve one of those tricky "the guest requests you to cancel" messages.)

[Dawn159]

Thank you, Airbnb did reach. Ackmto me within seconds of this problem and issues her the refund with my approval. She was the one who cancelled.  I won't be giving refunds moving forward! My season is short and o lost a weekend!

[Linda108]

@Dawn159 Bookings are  not a guarantee of income, but the cancellation policies can help mitigate the loss if properly processed.  If the guest is not refunded !00% due to the cancellation policy, I advise the guest that I will refund the rest of the payment should the dates be rebooked.  More often than not, the dates are rebooked.  This step is not required by Air BNB terms, but I like to operate as fairly as I can.