Refunds for Las Vegas

[Marie585]

In Vegas, we are more than the strip, we are a strong, supportive community. We've come together and put politics aside to help each other. There has been no division in our city during recent events. We are so proud of our city and everyone in it. We take care of people here. We pray the victims and their families find peace and heal. We had two friends at the concert who were injured but are thankfully alive. That being said, I'm struggling with our Airbnb. We are not on the strip but closer to Red Rock. I need advice.

What are your thoughts on refunding guests that don't want to come to Vegas and are asking for a full refund? Is Airbnb refunding on their end? I'm open but conflicted. I'm completely sympathetic to those who would like to cancel on one hand, on the other I just don't know where to set the limit for refunding. One in specific has asked to cancel BEFORE the shooting because they simply changed their mind, but now they are demanding a full refund because of the recent events. I just need a limit so as not to be taken advantage of. How long do I allow the cancels? I get the fear factor, but I hate that our city is getting punished. Our community has come together in an incredible, unimaginable way. I'm amazed. Locals rushed to the Mack center at 2am bringing blankets, food, water, and even insulin. The next day they had enough blood in 8 hours to support every hospital in the city. There is very little room for donations as all are at capacity.

[Linda108]

@Marie585  The true nature of Las Vegas and those who live there has been in evidence since the terrible event.  I am glad you and yours are safe. 

As to what you must do about cancellations, I suggest to send a message to all those guests with reservations and open the dialogue regarding any questions they might have.  You might be able to reassure them and certainly would show that you are a caring host.

Also, as to cancellation, Air BNB will make the decision as to whether the guest cancellation request meets extenuating circumstance or not.  You can be sure to have communication on the Air BNB message system so the Air BNB rep will be able to see that the decision to cancel is truly related to the events or not.

[Zacharias0]

Thankfully, most tourists realize this is an isolated event and not a terrorist activity and understand we have to continue living our lives. I work in the hotel industry and many guests called with the oddest of questions after the event happened. It was as if they wanted someone to talk to the event about and to reassure them about the safety of Vegas. Well, Vegas like most cities are safe until something happens that wakes us all up. Many visitors choose to proceed onward with coming to Vegas because getting here is the last step in a long process for so many people. Getting a visa, taking time off from work, saving up, booking non refundable flights and so forth requires a lot of work. Regarding the cancellations they would have to go through the typical AirBnB process.