Super Host

[Bianca40]

My super host status was taken for no reason and i have been sitting on hold with customer service for and hour and a half. they only play ONE SONG!!!!!

[Lawrene0]

for Host Voice: "Add another song to the loop!"

🙂

Hope you get your superhost status sorted, @Bianca40. You have your sense of humour to see you through, at least. 

[Michael969]

Hi guys, my superhost status has also disappeared. It states to qualify for superhost you must have 5 star rating for 80% of the time, mine says I have 5 stars 81%, when I went to school 81% is better than 80%. It also stated that the evaluation date was either 13 or 15th of July notification came to me on 11th I know about time lines can make things slightly awry but that was well out. It's the first "complaint" in over 15 months. I'm not happy! I know there's nothing physical to be gained from superhost status but it's the "pat on the back" type of thing that some of us like to achieve, and I haven't got time to attach myself to phone for an hour and a half to "complain or listen to someone try and explain why its been  revoked. Michael.

[Kenneth18]

The reason your super host is taken away because you cancel a booking 

[Jeff158]

Yup, you cancelled a booking @Bianca40 , 12 months on the naughty chair as punishment.

[Lawrene0]

Poor old @Michael969 didn't cancel a booking, though. I bet it is the timing, Michael. The cutoff is June 30, even though the notice comes in July. So it says 81% now, but perhaps it did not on June 30? Just something to check. 

[Michael969]

We had one cancellation that was made by the guest as the children were in hospital. Just to think I nearly cancelled that one myself trying to help the chap out, I probably would have be kicked off the list if I did.

[Michael969]

Thanks for info Lawrene, my trouble is I have loads of "one nighters" most of those seem to be people from overseas, so herein lies the possible answer to my problem at any rate, as before they can get back to base to leave any reviews (if they indeed bother) the date of the next "assessment" has passed. Maybe I should pressgang them to leave a review before they leave the building.

[Michael969]

Hi Lawrene, yes it's timing. Guest arrives on 29th from overseas for one night as they are going to Ireland via the ferry. Two week tour no internet and then we get a review on 11/12th oh well never mind, it's happened.