The guest from hell, kick her off Airbnb please.

[Fred177]

**[Guest]

The interior was dirty and smelly with a variety of musty/moldy and chemical smells which caused me to start coughing almost immediately. The mattress and box spring are on the floor and old and dirty. The pillow appears ancient-also dirty. The bedding consisted of 1 flat sheet and one crumpled blanked I didn't touch. The other furnishing appeared cleaner but well used and a hodge-podge of garage sale or thrift store items. If you're looking for a bucolic exterior and the interior is inconsequential than this is the right setting.

Leave Public Response
Private Feedback: 
I appreciate your understanding my breathing problems with whatever it is you used Fred. Your updated description should be a fair warning to others and is a good idea until you finish whatever your plans are for the mobile home.

Accuracy feedback: 
The outside is peaceful. I did not explore the 12 acres. The listing has changed since I booked and now reads "my place is dirty, and rustic." So that is now correct-dirty certainly and rural. Fred also sent me a message that he would have it 'nice and clean for you'. That was certainly inaccurate. The outside descriptions appear accurate but the interior is a shambles..

Cleanliness feedback: 
Within 30 seconds of walking in I started coughing. I thought it was some sort of wood floor treatment but the owner said it was a cleaner. When I first walked up I saw/heard the window ac's and thought "great". Unfortunately it didn't help the air inside. It still smelled musty/moldy as if it had been closed up with no air on for a long time. The mattress/box spring were on the floor covered only with a flat sheet and a light blanket crumpled on the wall edge of the bed. The mattress was old/dirty/ratty looking. The pillow was old and dirty looking. It says 3 bedrooms but there are 2 empty rooms-no furniture and appear to be under construction with one containing a 5 gallon bucket of 'something'. The old smell permeated every room as well as the strong 'cleaner' smell that left me coughing.

Communication feedback: 
Inaccurate response-ie-not clean.

July 2018

**[Name hidden due to privacy reasons - Community Center Guidelines]

[Elena87]

@Fred177

Leaving such a public response to the review was ill advised

''Response from Fred:

My place in the country is clean, quiet and safe, **[Guest] is a disgusting monster, who got a full refund because she is a drama queen, with mental problems. Hosts beware!''

Why didn't you leave the guest a review in the first instance?

**[Name hidden due to privacy reasons - Community Center Guidelines]

[Alexandra316]

@Fred177Yeah, sorry, but you're probably going to lose most people with your response to her review, and you're also going to turn a lot of potential guests off of booking with you. I would actually call Airbnb and ask them if they will remove it, as it violates their terms.  Calling a guest a "digusting monster" just isn't on. 

This is just a forum for other hosts: no one here has the ability to remove a guest from the platform. If you think she is abusing Airbnb, you can flag her profile, or contact Airbnb and let them know what happened. 

Here's a guide on how to contact Airbnb: 

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide-UPDATED/m-p/413245

[Paul154]

@Fred177 

Please twitter Airbnb to remove your bad response.

Yes guest was crazy and bad, but you only have 3 reviews. You don't have the luxury of coming off crazed. Future guests will see your unprofessional response and pass.

Do you have a professional housekeeper?  For myself, it provides me piece of mind when I get a bad review for cleanliness. It usually "proves" that the guest was crazy.

As hosts, we can be biased and blind to the guest's viewpoint. You will have better business if you can get 3 excellent reviews...

Good luck

[Sandra126]

The review response will be removed/altered anyway, I am pretty sure you cannot give out last names.

[John1574]

@Fred177  @Paul154  @Alexandra316  @Elena87 

**[Guest] review rings true to me.  She writes clearly and accurately and none of it sounds made up or malicious to me.

Q.  Was the interior musty and smelly and dirty when she arrived?

Q.  Did the place smell like chemicals?

Q.  She said the boxspring and mattress were on the floor:  true?

Q.  Was the mattress she saw old, dirty and ratty looking?

Q.  Was the pillow you provided her old and dirty looking?

Q,  She wrote that the sheets were sparse and rumpled:  true?

Q.  She wrote that there are two unfurnished, empty rooms, there was constructions and a 5 gallon bucket of something in there that smelled: true?

OMG!

It sounds to me like this has the potential to be a great AirBnB business.  It has all the potential in the world.

This incident should be a wake up call to the owner of this business. **[Guest] may have done you a huge favor by honestly pointing out areas that could be greatly improved.

One can learn a lot by reading the forums here, by studying other listings that are successsful, or by googling How to run a successful AirBnB or something. This sounds like someone going into business with no real effort to understand how business works, especially the AirBnB business.

Of all the things guests appreciate (or will run from and react against) cleanliness and a healthy environment free of dust, dirt, polluants, or a lack of such thereeof, remains of the highest importance.  Secondly the quality of the bed and bedding.  Thirdly, quality, the quality of all the furnishings put together. Fourth:  thoughtfulness:  did the host try to enhance my experience with the quality of their work and the thoughtfulness they put into their AirBnB,

Running an AirBnB with old dusty mattresses and pillows, cheap old sheets, under construction, buckets of stuff lying around, if what a fraction of what she claims is true, you have some serious rethinking to do.

**[Name hidden due to privacy reasons - Community Center Guidelines]