Hello Community. I am at a moral delima. I have a guest that checked out 1.5 hours after checking in. She came by bus, and missed the town she was supposed to get off. She says it was the drivers fault for not telling her to get off at the correct stop (they announce the towns at the stops). I had arranged for a taxi for her. He waited at the designated bus stop, but she did not get off there. She called him to come to another town to pick her up. He said he would be there in 30 minutes, she said she waited 40 minutes and got another ride.
That ride took her to get a meal, and also told her about another apartment in town that was available.
When she arrived at our home, the internet was down, she said she HAD to have internet, it was bout 4pm and the company said they would be here first thing in the morning. NEXT' when I went to tell her what the company said, she said she could not stay because she laid down for a nap and some ants bit her. I laid on the bed with no bites, offered to change the sheets, but she said no, she had already called for a ride. She said she would rather stay at the apartment in town. We are remote, and it is noted in our listing. I reminded her of that.
She also said she could not take a bath. I asked why? She said the house rules requests that we do not take extra long baths, and so she could not take a bath. We are off grid, and we asks that guests conserve resources.
I think she had already decided to take the apartment, and arrived to see the house is remote, and just decided to stay closer to town. She also would not have to rent a car if she were in town. Otherwise, she noted that the house and description was excatly as on the website. I also think that guests should ask questions if unclear about a location. She asked NO questions.
She booked for long term, and is now asking for a refund. This is tourist season, and my calendar was cleared for the month. The long term refund policy states that there is no refund for long term after checking in. She had also made a two day notice for the reservation.
Question: Should I offer any refund? Would you?