Hosting

With the new rating system we were concerned that we'd start seeing less than our normal 5 star reviews.What we did was set up a canned reply for people who are good guests we'd recommend and try to put the words "Exceeded Expectations" into their heads. ... Latest reply by Maeve9

So just made superhost and it will probably be revoked within a week.Essentially this is the short formI had a guest who wanted to book and also wanted a later check out . Declined and then he sent a new booking request and I declined that thinking it was... Latest reply by Tif1

Hi, Just want to see if anyone else is having this issue... I co-host many properties & on the 19th December received an email payout advice, that included one of my co-hosting properties. When I look at upcoming payouts, there is a large amount of my co-... Latest reply by Susan17

hello, can everyone help me pleaes. I don't understand why the price guest book not the as the price I set on airbnb? it's 50% lower than the price I set.

How we deal with this kind of guest? Latest reply by Louis141

Hello everyone, I have had a listing of a one bedroom in my house for a couple of months now and I decided to also list my entire house for when I am out of town. I had a reservation done for the one bedroom from Thursday Sept 22 (check in at 2pm) to Satu... Latest reply by Charlotte122

I've probably opened 3 tickets with support about this, but just FYI, your settings for how many verifications don't seem to matter much re: use of instant booking.At least that's true for us. We consistently get people who have only a single verification... Latest reply by Kath9

Customer service explains that the payout department does not have people to speak to, they can only send an email.ABNB has Held a payout for 1 month, with a ticket open since Dec 11 2018 i have not been contacted after SEVERAL phone calls.The explanation...

In the Airbnb help file on reviews it says "You have 14 days after checkout to write a review for a trip. Reviews will be posted once both the host and guest complete a review.." A guest had written a review of their stay. I did not write a review of the ... Latest reply by Gillian19

Two years now of being a Superhost and I’ve never had this problem. I have had a string of inconsiderate guess who have broken the rules and left an insane mess to clean up. The guest who checked out today it appears had melted chocolate (I assume for so... Latest reply by Jessi20