Hosting

Hi, My guest just left today and it was a good enough experience...except one loud hang out from 2 am till 4 am. I was very upset and I tried to be understanding even though I mentioned in the house rules that quiet time should be after 9 pm if it's a sch... Latest reply by David126

Good afternoon guys,A couple of days ago we had the worst experience of our hosting career so far (for me above 3 years). Our customer found a humidity and a spider web and asked for a refund to what we told them to contact airbnb if they had any issues s... Latest reply by Fred13

I had a guest cancel and agreed to refund him his money. I sent it through Airbnb resolution center and want to make sure that I am not actually paying him money I have not received yet. I just want to make sure I did it the right way for refunding. I'm a... Latest reply by Nikko0

Hi - Please could anyone advise me on how to set the following. Arrival Mondays - min and max stay 4 nights and arrival Fridays - min 2 nights and max 3 nights. Thanks in advance.Simon. Latest reply by Simon84

Hello I want to offer parts of our house at a different price than full house . For example - If you only need two bedrooms you can have a cheaper rate than if you require access to all four rooms. Do I need to create a second listing for this? Many t... Latest reply by Jason-And-Brett0

Hello friends, I am a relatively new host, maybe for an year now. Recently a group of 20 people stayed at my property. When they left, I noticed that the faucet in the shower was broken. I contacted the guest who booked my place and he didnt bother to rep... Latest reply by Fred13

I would like to know if there is a way to review a guest that has sent an enquiry to stay, has been pre-approved, and then let the pre-approval expire after 24 hours with out saying a word.Sometimes, a genuine looking guest asks to stay, so I pre-approve ... Latest reply by Matthew285

Hi, In December I spent £20,000 upgrading my apartment. I have repaced the bathroom, imstalled new central heating and boiler, new windows, and new flooring. This is grater than the total I have recieved to date !!! Since the renovations I have recieved 1... Latest reply by Matthew285

Hi, I am having issues with my listing position on airbnb. I used to be on the first or second page of relevant searches, now my property is on the eigth or ninth page - even searches for my actual building and my actual street. Properties that are furthe... Latest reply by Nina247

We have a guest that has booked with us for one week. After the first night I received a complaint that they found a bug in the bed, a spider in the bathroom and that the bed was uncomfortable. All of our linen, blankets, pillows, and beds are new. We hav... Latest reply by Gillian19