Hosting

The guest is insisting full refund for cancelling the booking the Airbnb site has calculated a partial refund minus fees. I advised the guest that should these 2 nights be booked by someone else then she will get a full refund. Otherwise it will be what t... Latest reply by Gillian19

So I just learned that kids under 2 years of age are not charged, which in a way I find fair. On the other hand, I once hosted a family of two with one infant and the mother got to use so many of our white towels to wash her kid's **bleep** with, that in ... Latest reply by Sarah977

[Email address hidden for safety reasons] Latest reply by Jerry116

Hi All,I had a guest couple nights ago who notified me 40 min after self check-in that they are leaving because of the bad smell in the house. She admitted to being very sensitive to smells though.Our place is spotless and there is no bad smell. We had to... Latest reply by Christopher187

I always have problem with photos.I like to change the decoration of my house according to the season. So I need to change photos of my listing frequently. I have my own favourite photo sequence starting from living room and ending with outside view. The... Latest reply by Anna206

Hello there,Is there anyone who can answer why is there host experience just in some cities all around the world.I live in Montenegro and there is a lot of things interesting to do and see. I work like tour guide and I wanted to expand my business, but we... Latest reply by Alice-and-Jeff0

We have a fantastic lodge in Wales and have had nothing but 5 star reviews since opening 3 years ago. We are super hosts and until 2 weeks ago were at the top of searches locally. Now we are just about last. The only thing that has changed is that we ... Latest reply by MarkAndJo0

Hi, My guest just left today and it was a good enough experience...except one loud hang out from 2 am till 4 am. I was very upset and I tried to be understanding even though I mentioned in the house rules that quiet time should be after 9 pm if it's a sch... Latest reply by David126

Good afternoon guys,A couple of days ago we had the worst experience of our hosting career so far (for me above 3 years). Our customer found a humidity and a spider web and asked for a refund to what we told them to contact airbnb if they had any issues s... Latest reply by Fred13

I had a guest cancel and agreed to refund him his money. I sent it through Airbnb resolution center and want to make sure that I am not actually paying him money I have not received yet. I just want to make sure I did it the right way for refunding. I'm a... Latest reply by Nikko0