cancellation policy

[Kees5]

Hi,

My apartment has been listed for about four years now, I guess, and for the first time I had to cancel a reservation. I was too fast in accepting a reservation request but after two minutes I realised my error and corrected it. I also gave a clear explanation to the guest and to Airbnb. Next thing I know is that Airbnb says: "you're at risk!" and my lisiting may be taken off. I find this pretty rude. Does anybody else has similar experiences and what to do about it?

Thanks already for responses.

[Gerry-And-Rashid0]

@Kees5

The worst thing you can do in the eyes of AirBnB is cancel a guest's reservation.

All the platform sees is that you have upset their travel plans and the penalties you get are pretty stiff: calendar blocked, financial penalty plus stopped from being a Superhost for a year.

All you can do is contact AirBnB and plead your case and see if they will reverse the penalties.

[Kees5]

Thanks Gerry and/or Rashid, as this is the first time I had to cancel, would you know how to contact Airbnb and plead my case? 

[Cynthia-and-Chris1]

@Kees5  They're just automated emails from Airbnb - I wouldn't take it so personally.