Hosting

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Should I decline a reservation request if the person is coming to snow sled and there’s not much snow?

No snow but people want to book to go snowmobiling. Should I leave it up to them or just decline the request?

Created 17-03-2021 | Latest reply 17-03-2021 by Colleen253

I am a host and Airbnb add a discount to my fare without my consent and knowledge, I got a reservation and I had to accept it losing money.

I got a reservation, when I saw it it had a discount on my fare I never gave, I think that Airbnb move my fair without my consent to give that discount to a future host. I never saw nothing until I f got the reservation with that "discount".. I need to pa... read more

Created 16-03-2021 | Latest reply 17-03-2021 by Mike-And-Jane0

in Lima, Peru

Host got robbed in Calgary Canada

I am a new super host. Yesterday my husband and I found out that the guest who lived in the condo for 3nights have robbed the place. They took key FOB, garage opener, new TV, TV mount, small appliances, knife set, small decorations, almost all beddings an... read more

Created 14-03-2021 | Latest reply 16-03-2021 by Sarah977

in Calgary, Canada

Guest can "hold you hostage" for refund.

Immagine this scenario:You have strict terms.Guest books months in advance.Guest cancels reservation on the day of check in and never shows up.This gives the guest the RIGHT TO REVIEW.Guest can easily say: My money back or 1 star and bad review.Would you ... read more

Created 21-05-2018 | Latest reply 16-03-2021 by Maria13648

in Fažana, Croatia

Reviews submitted during a damage dispute

I strongly feel that Airbnb should not allow either a host or guest during a damaged property dispute. It seems like common sense, agreed?

Created 03-09-2018 | Latest reply 16-03-2021 by Anna9908

in Toronto, Canada

Covid and condiments

I had a renter toss all the house’s refrigerated condiments “due to covid.” I have rented out over 400 days prior and had no one had issues with the UNEXPired Mayo, ketchup , mustards, salad dressings and jams. She did not have problems with spices and o... read more

Created 13-03-2021 | Latest reply 16-03-2021 by Wende2

in Lake Oswego, OR

"Rare Find" Moniker: How? Why? To what end? Cheats?

There is no doubt that having your home designated as a “Rare Find” is a very good thing. It gets guests more fired up to book your home (I know it does when I search as a traveler!) and it certainly indicates that your listing is popular in some way, sh... read more

Created 14-02-2021 | Latest reply 16-03-2021 by Jen-and-Garrett0

in California, United States

Covid cleaning and hosting protocols need to be relooked at

I have worked in a University for a couple few decades and I was just chatting with one of my professors who happens to be a highly respected Chemist and he was spouting about how a year after the outbreak, he is still required to bring his own chalk and ... read more

Created 11-03-2021 | Latest reply 16-03-2021 by Deidre1

in Munnsville, NY

New Airbnb Feature : Teams

Greetings ~ I may have missed the announcement on this, but yesterday morning I noticed a new feature called “Teams” roll out on the Airbnb App. It looks like it is intended to allow hosts to invite other parties to help manage listings (i.e. cleaners or ... read more

Created 07-03-2019 | Latest reply 16-03-2021 by Julie3777

in Wellington, New Zealand

lost keys, security deposit, resolution centre

Dear Airbnb what is going on? Years ago, after a guest left without leaving the keys, you advised me to update my rules to clearly state a $300 charge would be imposed if a guest did not leave the keys. This is to protect the security of the next guests ... read more

Created 15-03-2021 | Latest reply 16-03-2021 by Andrew0

in Sydney, Australia

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