Easter is a very busy time for us and we often have guests checking in and out on the same day. I have a flexible check-in and check-out policy and have never had a problem. Guests have always been more than willing to vacate their room for me to clean about 2 hours before the next guests are due to arrive, and I often let my guests leave their luggage at the house either because they have arrived very early or are leaving later in the day.
However, my current guests have just told me their flight is at 5am the morning after check-out, so they will be leaving my house at midnight and, I have a group of 5 people arriving day. I think that staying til midnight is unreasonable and is actually taking advantage of my flexible policy. I do not want the leaving guests to hang around the house or use facilities after the new guests arrive (in the afternoon.)
How can I be both polite yet firm? Do you think that this is unreasonable? Your advice....please. Thanks for your help