I had a guest instant book for a checkin today. We have a st...
Latest reply
I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
Latest reply
Sign in with your Airbnb account to continue reading, sharing, and connecting with millions of hosts from around the world.
Just noticed that some of my reviews done by guests have disappeared. I used to have 23, now I have 21. Whats happening ?
Thanks in advance
Mike
Hey there @Mike46
I have got an answer for that which might be helpful as I have called Airbnb today to inquire on something very similar myself. It seems they are a doing a maintenance update and its affecting quite a few things. I had 2 separate Booking requests that came in today at the same time and both parties messages weren't appearing in its entirety (thank goodness I have email notifications that send their FULL messages to me via email)
I also noticed that my messages were going in the opposite direction on the message thread as well.
Here's something else I found out. A guests and/or a host can both request to have a review removed even after its been posted. I was quite surprised to hear this, but its true. So maybe that's the answer as to why yours are missing but I highly doubt if you are missing more then one. You can always call them or contact via Twitter to ask Airbnb this question. The twitter account responds usually in 10-15 mins and very helpful in looking into this matter for you. You can reach them by @AirbnbHelp as thats their user name. Good Luck.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook
Hey thanks for the swift answer Momi. I'll check out the Twitter account.
Cheers
Mike
How do i get missing guest reviews reinstated? there seems no way to ask airbnb to replace reviews that have disappeared or how do i do that anybody know?