reviews disappearing

Mike46
Level 1
Wellington, New Zealand

reviews disappearing

Just noticed that some of my reviews done by guests have disappeared. I used to have 23, now I have 21. Whats happening ?

 

Thanks in advance

 

Mike

3 Replies 3
Momi0
Level 10
Honolulu, HI

Hey there @Mike46

I have got an answer for that which might be helpful as I have called Airbnb today to inquire on something very similar myself. It seems they are a doing a maintenance update and its affecting quite a few things.  I had 2 separate Booking requests that came in today at the same time and both parties messages weren't appearing in its entirety (thank goodness I have email notifications that send their FULL messages to me via email)

I also noticed that my messages were going in the opposite direction on the message thread as well. 

 

Here's something else I found out.  A guests and/or a host can both request to have a review removed even after its been posted.  I was quite surprised to hear this, but its true.  So maybe that's the answer as to why yours are missing but I highly doubt if you are missing more then one.  You can always call them or contact via Twitter to ask  Airbnb this question.  The twitter account responds usually in 10-15 mins and very helpful in looking into this matter for you. You can reach them by @AirbnbHelp as thats their user name.  Good Luck.

 

Aloha, Momi

If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.

Aloha, Momi

Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook


Mike46
Level 1
Wellington, New Zealand

Hey thanks for the swift answer Momi. I'll check out the Twitter account.

 

Cheers 

 

Mike

Ricky-M0
Level 1
London, United Kingdom

How do i get missing guest reviews reinstated? there seems no way to ask airbnb to replace reviews that have disappeared or how do i do that anybody know?

More tools to help you meet your goals

Resource Center

Explore guides for hospitality, managing your listing, and growing your business.