A TV is not listed as an amenity. When clarifying this to the guest, they wanted a discount. Help!

[Cindy-and-Joe0]

TV has never been listed as an amenity in our apartment.

Guest now wants a discount because she "was planning to hang out with son and watch movies." She can do that on her own laptop because we do have wifi, but no TV is available.

So far, she hasn't cancelled. I'm worried she will leave a bad review due to not having a TV!  I don't want her to stay because of this. It's a busy weekend, so I know I will get another booking.

Should I cancel her reservation?

[Robin4]

@Cindy-and-Joe0 

Guys, someone either wants to stay in your property, or they want to jerk you around for their own benefit!

If she expects a discount simply because she didn't bother to read the house rules, you can bet, before this stay is over you will wish you never heard of Airbnb!!!

Cindy......or Joe, call customer support and say to them....."I am uncomfortable with the requests and conditions this guest is now placing on this booking. What she wants is not in my house rules and will compromise what I do, not just for me, but for Airbnb and I am no longer comfortable proceeding with this booking...can you help please!"

Don't demand anything of them, but just state it like that and say you don't want a bad experience and you can see that as the only outcome if this booking proceeds.

If you approach it that way CX are reasonable and in most situations will grant you a neutral cancellation where you will not be penalised! 

Airbnb's number is +1-415-800-5959 or +1-855-424-7262 (toll-free)

All the best guys, leave the turkeys for the 'Thanksgiving Day' dinner table hey!!

Cheers.....Rob

[Jessica-and-Henry0]

@Cindy-and-Joe0 

I also do not have a TV - if any guest asked for discount because I don't have a TV, I would tell them to go somewhere else and book a room that has a TV for a lower price than mine AND tell them I no longer feel comfortable having them as guests in my home. - If it were me, I'd contact Airbnb and have them cancel penalty-free. @Robin4 's script is perfect!!! 

Whoever she is.........she's got a lot of nerve demanding a discount like that~~ I for one would not want that type of person anywhere near me or my home. What's to stop her from saying something like.......your home is farther away from the bus stop/metro than I thought it would be so can I get an additional 20% off? and what?!?!?! No pool???? That deserves another 20% off, don't you think??? Ugh~~~

I already state in my listing we offer high-speed wifi which guests can use to stream/download whatever they want to watch onto their own devices. I've never had anyone complain about no TV yet~ and many guests actually comment on how FAST our internet is!