Hello -
We had our first guest issue at our listing and I am getting increasingly frustrated with Airbnb's response. The guest had more people staying at our house than originally indicated and left the place a mess. Dirty dishes and pots and pans were in the sink and all over the counter, garbage was all over the floor and outside on the patio and they moved a large L-shaped couch out of the way....I'm assuming to make space for the additional mattresses they brought in.
I already reached out to the guest and provided photo evidence, but haven't heard back. I also started a claim with Airbnb and provided all of the backup requested, but I've been waiting for 2 weeks with no resolution. I just keep getting what seems like automated messages that my claim is being escalated. Is this typical? Is there any tricks to get Airbnb to react faster? We had to pay our cleaning person extra for the time it took and someone else to come to move the furniture back. Receipts of which were all provided. This seems to be pretty clear cut case. Any help is appreciated. Thanks
