We had nearly $9000 in theft and damages from a guest. They give you the runaround for nearly a month and requiring documents that are impossible to get - a police report with the guests full name and do not provide the guests full name. They give some link for the police to log into. We went to Harris county downtown police station and spoke with every single person in charge there. No one knows anything about Airbnb's mysterious link let alone a password for it. All we can provide is the guests first name in the police report. This is not good enough for them. Its obviously a way out for them not to have to pay out the reimbursement request.
The guest even admitted in the correspondence that he stole from us and stated he put those items back. Which he of course did not.
Feel free to speak with the the customer service 3rd party service in India, there is no one else to speak to only some anonymous email from (reimbursements). They barely respond to any questions and only give vague details about what they are requiring from you.
DO NOT HOST WITH AIRBNB YOU WILL BE ON OUR OWN WITH THEFT AND SERIOUS DAMAGES. GOOD LUCK WITH YOUR HOME INSURANCE TOO. I have heard that everyone is switching to other services, now I see why.
