Can't access itinerary

[Zabby1]

Hi,

My mum has booked an Airbnb for next week for a family trip and added me to the itinerary. Unfortunately I can't seem to access it on web or on the app, I just get the message 'Sorry, we are not able to process this request.'

Any idea why I can't access the itinerary?

The Airbnb has no reviews but the host seems to be a trusted host.

Thank you

Zabby

[Helen3]

Has your mum asked the host /airbnb. If not she should start there @Zabby1 

If your mum has added your email the booking should be shared with you