Cannot register - verification SMS not received

[Robert6209]

I would like to pay for a room, but I cannot register as a new user. Airbnb says that the SMS was sent, but I didn't receive it. I am from Slovenia. The error is not on my side because I tried everything: all forms of my number, other numbers, calls, Facebook login, different browsers and app, different days etc. Verification with WhatsApp worked, but I'm still not allowed to register. I tried calling the phone number is USA (expensive) and couldn't get pass the answering machine. There seems to be no other way to get support. Can anyone here help?

[Kate867]

@Robert6209   Unfortunately this is only a discussion group and it is unlikely anyone here will be able to help you.  I think you need to speak to someone in customer support.  I have attached a link which gives the different country phone numbers.  I have always managed to speak directly to them on the U.K. number

https://airbnb.pissedconsumer.com/customer-service.html

[Branka-and-Silvia0]

@Robert6209 

check if your phone has overseas calls and SMS disabled

check if your Airbnb profile has the right number registered for example in the form of +386 1 123456 (without 0 in front of your city number)

(you will find it here https://www.airbnb.com/account-settings/personal-info)

At some point of registration, you may be asked for PIN  (which is not the same as the verification code.)

it is all just a wild guess, could you provide screenshots of your actions and prompts step by step?

[Robert6209]

@Kate867thanks. I called Netherlands and Ireland because they are in EU like Slovenia. The answering machine wants a "verified phone number", which is ironically exactly my problem: I cannot verify it.

@Branka-and-Silvia0receiving an SMS works on all other websites. I am a software developer myself and know a bug when I see one. Some developer at Airbnb should check the error log. But I also know how hard it is to get in contact with big companies.

[Helen3]

try posting on their social media @Robert6209  or use another platform?

[Branka-and-Silvia0]

@Quincy  could you help?