Cannot select dates for a booking

Mike3637
Level 2
Gqeberha, South Africa

Cannot select dates for a booking

I am trying to make a booking but the app will not let me confirm dates ?

9 Replies 9

@Mike3637 

Difficult to analyze what is happening without more information.

 

What error messages are you getting when you try to book?

 

Be sure you are using the most recent version of the App (Airbnb has made alot of revisions lately to the App). Try deleting and reinstalling the App.

I just reinstalled the app after having the same issue. After choosing my dates the app will not allow me to hit the "next" button. Very frustrating. Will probably end up in a motel as a result.

Elisa
Community Manager
Community Manager

Hi @Mike3637 😊

Thank you for asking this question here!

 

I’m sorry for this inconvenience. Have you been able to select the dates in the meantime?

Please let us know if you are still encountering this issue.


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Please follow the Community Guidelines //Merci de jeter un oeil aux Principes du Community Center
Mike3637
Level 2
Gqeberha, South Africa

Sadly the app still doesn't seem to be working Elisa.

I have not. 

Still having the same issue 5 days later after uninstalling and reinstalling the app

@Mike3637 @Martha1291 

Another poster came up with a workaround as this is a known bug with the App:

 

https://community.withairbnb.com/t5/Support-with-your-bookings/Next-button-in-calendar/td-p/2144677

 

 

"I found a workaround solution.

Here's a step-by-step guide for anyone experiencing this issue:

 

1- Click the "Start your search" field.

 

2- Enter your destination in the "Where?" field and select it from the dropdown list.

 

3- When the calendar appears, don't select any dates. Instead, click on "Where?" at the top of the page to go back to the search page.

 

4- Click "When" under the destinations menu. This time, select your dates from the calendar.

 

5- Click on "Where?" at the top of the page again. You'll now see your selected dates under the destinations menu.

 

6- Click "Who" and select the number of guests.

 

7- Click on "Where?" at the top of the page one more time. All of your selections should now appear correctly on the screen.

 

8- Click the magenta "Search" button in the bottom right corner of the page. All the properties for your selected destination and dates should now appear.

 

Quite awkward, but it solves the problem."

Mike3637
Level 2
Gqeberha, South Africa

Many thanks for this info Joan. Going to give it a try. Kind regards, Mike

Joelle43
Top Contributor
Cannes, France

Goodness me @Joan2709 - such hard work for guests!! No wonder some hosts are saying bookings are down!! When are they going fix this bug??😡

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