Cockroaches and refunds

[Brian311]

We have a guests staying for about 2 weeks, half way through their stay they are complaining that there are cockroaches in the house. Our properties are on an island (tropical weather), therefore a cockroach entering the house is not unheard of, although we haven't had any complaints whatsoever this year.

They called this evening, after a series of  'coincidental series of events' that I wouldn't like to go through here...

In any case I explained that we have no control over cockroaches entering the house and that I can spray the house tomorrow morning. I feel there is nothing more to do. However the guests are indicating that they will probably leave tomorrow to go to a hotel and I'm assuming that they will request a refund.

I don't feel they are entitled to any sort of refund in this case, however I wanted to get some feedback.

What are your views?

Thanks!

[Daniel14184]

German Roaches carry many virus that cause illness.  The Owner (Landlord) is responsible to make sure the environments inside and outside the dwelling are safe.  Having a home with a cluttered crawlspace and wood and debris outside needs to be treat as often and the inside.   These roaches multiple rapidly, therefore it is the owner responsibility to treat these areas, at least monthly.  Yes the Landlord should give a refund since the landlord elected not to treat these insect on a regular basis.