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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

So, I have a work crew staying at my air bnb. They’re here to help with communication cables after hurricane Ian. I told the guy when he booked it that my normal policy is no to work crews because I’ve had bad experiences cleaning after them, but I felt b... Latest reply by Rachelle95

Our last guests prior to Covid shut down left a very bad review as we complained and charged them for lots of damage - we are now listing a new property and I see that their review is first of the reviews - how can I rectify this unfair and untrue review? Latest reply by Emiel1

Hi everyone,1/ I have a guest who's staying for about a month. He booked two adults but when I checked the electricity report during his stay, I found that he used a lot of electricity (an average of about 28Kwh per day). One day he used 78.35Kwh, and it ... Latest reply by Huy13

We have a guest requesting to book that wants to check in 4 hours early and check out 4 hours later than our check-in and check-out times. I’m annoyed by this request and my first reaction is to just say no. He’d get a total of 8 extra free hours at our p... Latest reply by Jill159

Hello, We are using a CRM (Monday.com) to manage and organize the inquiries we receive for our properties. We use an email parser which received the email notifications and parses the booking details from the email.The problem is that these emails are h... Latest reply by Lorna170

Unbelievable…Last spring, after an uninterrupted designation of Superhost for over 5 years, they pulled my Superhost because of a cancellation I did (my only one ever) 6 months before. It was never reinstated despite all the horrible stuff I went through... Latest reply by Deb75

22 September i recieve a 10 days request from 29 September to 10 October for two people, i accept but she cancelled minutes after, no problem. Two days later i recieve another request, this time only for one person, this person is from china too so ask "... Latest reply by Helen3

Hello Everyone, This is a case about a fraudulent and deceitful act by a guest (Dorianna *personal information hidden*) and Airbnb's flawed resolution system. The above guest booked my place for 33 days and checked-in Fri 13th of March 2020. Just before h... Latest reply by Helen744

Does anyone else have the issue of AirBNB allowing inquires that don't meet your booking requirements? For Christmas week I have a minimum 7 night stay, always max of 6 guests, and no pets (community rules). AirBNB allowed an inquiry for 3 nights, 7 ad... Latest reply by Ruth1184

Hi guys, I would like to get your advice on this. We have an apartment with two bedrooms.Airbnb gives you only the option to choose the amount of guests but not the amount of rooms that you want to book int he apartment. We mention on our page on Airbnb ... Latest reply by Emiel1